Server

Summary: Shuckers Server is responsible for creating exceptional experiences for guests as the primary point of contact in the dining area. This person utilizes their knowledge, skills and personality to sell and serve food, beverage and merchandise and to provide guests a friendly and efficient casual dining experience. Service delivery and appearance consistently meet the Company’s brand expectations contributing to an over-the-top ambiance and all-out-fun guest experience.

Duties and Responsibilities:

• Provides quality guest service, promoting and marketing Shuckers’ brand
• Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with Shuckers’ brand expectation
• Markets Shuckers, the Best Western and services offered to a targeted customer base
• Performs in a public relations capacity when modeling and promoting Shuckers
• Models Shuckers apparel and accessories during work hours, and maintains an appearance consistent with Shuckers brand expectation
• Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty
• Meets quality services standards with all guests by creating a friendly, relaxed atmosphere while visiting with guests and coordinating service requests
• Serves food and beverages to guests in a timely manner
• Ensures guests are pleased with their food and beverages after each course
• Delivers an enthusiastic greeting and builds a relationship with all guests
• Informs guests of food and beverage specials as well as upcoming and ongoing Shuckers events
• Completes assigned side-work duties and assists in all opening and closing procedures
• Ensures cleanliness in assigned workstation including all interior, exterior and dry goods areas
• Maintains appropriate levels of condiment items in all server stations
• Promotes a professional, safe, helpful and courteous work environment
• Enters all orders and transactions in the point-of-sale system, and presents guest with receipt in a timely manner
• Executes the safe and responsible sale of alcoholic beverages, verifies identification of guest appearing under 40 years of age
• Attempts to up-sell brand name liquors, foods and wines
• Ensures proper glassware and garnish is used for each cocktail
• Completes cash drop and checkout procedures at the end of each shift
• Maintains compliance with Responsible Vendors and food handling programs
• Maintains and ensures compliance of all policies and procedures

Minimum Qualifications:

• Must be at least 18 years old in order old
• 5 years related serving experience

Knowledge, Skills and Abilities :

• Consistently maintains a well-groomed appearance, posture and hygiene as deemed by management
• Make-up, hair, appearance and style is aligned with current fashion standards and trends as deemed by management and consistent with Shuckers brand
• Outgoing personality, is warm and friendly; demonstrates enthusiasm and professionalism, effective listening skills, strong judgment
• Excellent customer service skills
• Ability to work in a team environment
• Ability to verbally communicate and take direction
• Ability to multi-task in high volume and fast paced work environment
• Ability to remain calm in high stress situations
• Strong attention to detail required
• Must possess basic computer skills
• Must possess basic math skills
• Extensive knowledge of the hotel, its services and facilities
• Possesses knowledge of the appropriate table settings and service ware
• Capable of describing all menu items, prices and methods of preparation and using suggestive selling techniques to encourage the guests to choose items that are house specialties

Working Conditions:

• Most work tasks are performed outdoors; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens ( 110 degrees F), possibly for one hour or more
• Work requires days, evenings, weekends and holiday hours
• Must be able to stand and exert well-paced mobility for up to 4 hours in length
• Must be able to lift up to 20 lbs. on occasion
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception