• Verifies and updates registration information in the practice management system in accordance with Partners Physician Group policy. Notifies clinical staff and/or physician of the arrival of a patient scheduled for an appointment.
• Completes pre-registration for scheduled patients as needed.
• Reviews eligibility response to assess patient's benefit level. Prepares patient estimates using software or following established policies and procedures. Advises patients of out-of-pocket expenses and collects payment. Applies payments and discounts in accordance with established procedures. Maintains security of payments in accordance with established policies and procedures.
• Completes referrals and pre-certifications in a timely manner.
• Completes compliance checks and/or obtains necessary authorizations/pre-certifications. Provides required information to third party payers to facilitate pre-certification and accurate compliance checking. Works with ancillary departments when issues arise to insure information is shared and delays do not occur.
• Reviews patient's prior balances and collects co-pays and account balances and accurately enters these in the computer daily.
• Posts and balances charges and payments daily including the preparation of the daily deposit.
• Answers telephone promptly and courteously; takes messages accurately and provides information as needed.
• Schedules patient appointments in the computer according to established guidelines.
• Pre-loads, assembles, updates and files medical record charts. Places lab work, test results and dictation on charts in accordance with office guidelines.
• Refers patients to Financial Counselors in accordance with established policies and procedures.
• Reports compliance issues related to coding, transcription and patient confidentiality.
• Works denial report and makes corrections in accordance with Partners Physician Group policy.
• Prepares medical records for chart audits. Complies with front desk and charge entry audit policies.
• Works with physicians, secretaries, clinical staff, coding coordinators and billing department to resolve patient inquiries and billing and/or coding questions.
• Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
• Other duties as assigned

Education:

• High school graduate or the equivalent.

Certifications:

• Certified Medical Assistant preferred.

Complexity of Work:

• Excellent customer service skills. Effective written and verbal communication skills. Skilled in the safe handling of money. Competent with computer software including practice management systems and windows applications.

Work Experience:

• Either One (1) year of work experience with registration charge posting in a medical office setting or completion of medical assistant program is preferred. 

Physical Requirements:
Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required