Overview

We seek a full-time Client Concierge to provide excellent client service to Firm guests and staff, via phone, email and in-person. Successful candidates will understand the value of creating a positive and professional experience in any environment for both Cleary Gottlieb staff and their guests.

Responsibilities

• Create, format and edit, documents in Word, Excel and PowerPoint; prepare faxes and PDFs as needed
• Greet and assist Firm clients and guests in a prompt and professional manner, providing necessary information, directing to appropriate destination and ensuring a top tier guest experience
• Answer calls to the office main line or individual reception desk phone in a professional manner and forward calls as appropriate
• Anticipate client or guest needs in order to accommodate them and provide an exceptional experience
• Manage conference room reservation requests, confirming technical and presentation needs, furniture arrangement and catering requirements
• Proactively confirm next day and following week reservations are complete and accurate and communicate to all stakeholders
• Maintain readiness of meeting rooms, liaising with IT and catering departments to ensure all other relevant equipment/catering are set up before the commencement of each meeting
• Arrange for building access for all Cleary clients or guests
• Inform client or guest of Wi-Fi services
• Manage loaner key inventory, issuance and follow up on outstanding keys
• Ownership of Visiting Attorney requests
• Handle requests for assistance, information and general inquiries promptly and courteously
• Responsible for mailing, shipping, delivering packages within the office and coordinating courier services
• Handle office food deliveries
• May be asked to perform personal tasks (not limited to printing, filling out applications, billing, etc.)
• Assist Office Manager with ad hoc projects
• Execute sanitation protocols (COVID)
• Position is considered essential staff and will be required to come into the office full-time (not remote work eligible)
• Ability to physically work in each of the Northern California offices (Silicon Valley and San Francisco), although San Francisco will be designated as the “home base office” for this role

Qualifications

• 2 years of guest services experience in a legal or professional services environment
• Experience handling matters of a confidential and sensitive nature
• Exhibits a strong attention to detail and ability to thoroughly complete tasks with minimal direction
• Demonstrates a strong work ethic and “can-do” attitude
• Is flexible and adaptable to changing priorities
• Strong organizational skills and the ability to manage your time well, prioritize effectively, and handle multiple deadlines
• Well developed and professional interpersonal and communications skills; ability to interact effectively with people at all organizational levels of the Firm
• Excellent computer, data entry and technical skills (e.g. Microsoft Office suite, including Word, Outlook and Excel)
• Knowledge of basic office equipment, including printers, scanners, copiers, etc.
• Availability to work flexible hours, overtime and weekends as needed
• Ability to lift 20lbs
• Ability to work in a high demand work environment while ensuring accuracy

COVID Vaccination Policy:The health and wellbeing of the Cleary community is our top priority. If hired, you will be subject to the Firm’s Covid-19 health and safety protocols. You will be required to show proof of complete vaccination(s), including applicable booster, by uploading your vaccine information to the Firm’s human resources information system (Workday), unless you request and are granted a medical or religious exemption. Please advise as soon as possible if you are requesting a medical or religious exemption (no later than a week before your start date). New hires who do not provide proof of vaccination on their first day and have not received an approved exemption will be unable to begin employment with the Firm.

Equal Employment Opportunity:From its inception, Cleary has strived to maintain a friendly and collegial atmosphere that makes our offices a positive and supportive place in which to work. We believe strongly in the desirability of a work environment that is free from all forms of discrimination and harassment, where all of us observe the highest professional standards and treat each other with civility, respect and dignity. Consistent with these goals, the firm has a policy prohibiting any form of discrimination or harassment based on actual or perceived age, alienage or citizenship, ancestry, arrest or conviction record, color, creed, disability, domestic partnership status, gender identity, self-image, appearance, behavior or expression, genetic predisposition or genetic carrier status, marital status, military status, national origin, partnership status, pregnancy, childbirth- and pregnancy-related medical conditions, race, religion, sex/gender, sexual orientation or preference, status as a victim of domestic violence, status as a victim of stalking or a sex offense, unemployment, veteran status, or any other category protected by law. This policy applies to all employment-related matters, including recruitment, hiring, placement, assignments, training, compensation, promotion and termination.