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Client Support Specialist
Full Time | IT Outsourcing & Consulting 4 Months Ago
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Clearwave Corporation is Hiring a Client Support Specialist Near Georgia, GA

Overview

Clearwave Corporation is a fast growing, innovative healthcare technology company based in Atlanta, Georgia. We improve the patient experience by making the check-in process fast, simple, and seamless across a variety of digital devices. We eliminate paperwork, automate eligibility verification, reduce check-in times, and increase cash collections. Come join a talented team of people that enjoy our work and each other!

The Client Support Specialist is a critical part of Clearwave’s growth strategy and is responsible for helping to drive client satisfaction and retention. The Client Support Specialist works directly with clients to provide product support and resolve client issues. Clearwave is looking for an individual who is inherently a customer advocate who thrives in a fast-paced technology environment.

Responsibilities

  • Providing support, problem-solving, and consultative services to Clearwave clients
  • Managing the service request process including tracking, escalation, and completion of requests in accordance with standard operating procedures
  • Collaborating with internal and external teams on the client’s behalf
  • Collaborating with development and product teams to provide input on product functionality and product defects
  • Providing an outstanding client experience and identifying opportunities for an improved client experience beyond the initial encounter
  • Working on special projects as required

Qualifications

  • Bachelor's degree from an accredited, 4-year college or university
  • 2 years’ experience in a customer support role with a Software As A Service (SAAS) company
  • Strong interpersonal and effective communication skills in working with a variety of people at various levels within and outside the organization
  • Excellent time management and organization skills
  • Ability to thrive in a team-based environment
  • Ability to work independently to complete tasks on time, with attention to detail, and with a regard for excellence in all deliverables

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

11/18/2022

EXPIRATION DATE

12/13/2022

WEBSITE

clearwaveinc.com

HEADQUARTERS

MARIETTA, GA

SIZE

100 - 200

FOUNDED

2004

CEO

CECELIA MCNORRILL

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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About Clearwave Corporation

Clearwave is the healthcare industrys most comprehensive patient engagement platform. Listed as one of Technology Association of Georgia's Top 40 Innovative Companies and a finalist for the 2020 TripleTree iAwards, Clearwave's technology has empowered specialty practices and health systems to improve profitability, productivity and patient access since 2004. Healthcare organizations choose Clearwave for its ability to simplify patient scheduling, expedite patient intake, automate insurance eligibility verification and create true financial transparency for both patient and practice. Clearwave ...helps practices accelerate cash flow and improve digital patient access. For more information, visit www.clearwaveinc.com. We aim to make the lives of specialty medical practices and health systems simpler, allowing them to focus on what truly matters patient care. More
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Clearwave Corporation
Full Time
$100k-139k (estimate)
3 Weeks Ago

The job skills required for Client Support Specialist include Problem Solving, Attention to Detail, Customer Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Support Specialist job description and responsibilities

Ensure positive client experience through high quality service and communication thereby attaining client retention.

01/29/2022: Spokane, WA

Handle client engagement document control and execute filing system policies.

03/29/2022: Temple, TX

They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.

02/09/2022: Rock Hill, SC

Support requests pertain to usage questions or clarification of documentation.

02/22/2022: Pascagoula, MS

Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.

03/10/2022: Reno, NV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Support Specialist jobs

Client support specialists must be able to handle a variety of situations with professionalism and tact.

03/02/2022: Cedar Rapids, IA

Communicate clearly with customers.

04/03/2022: Yakima, WA

Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.

02/21/2022: Wichita Falls, TX

Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.

04/07/2022: Detroit, MI

Dealing with customers and clients requires a lot of patience, kindness, and understanding.

03/15/2022: Spartanburg, SC

Step 3: View the best colleges and universities for Client Support Specialist.

Butler University
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