6 Technical Support Analyst Jobs in Owings Mills, MD
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Technical Support Analyst
$54k-68k (estimate)
Full Time
3 Months Ago
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Clearview Group is Hiring a Technical Support Analyst Near Owings Mills, MD
What is Clearview?
Clearview (cviewllc.com) is a dynamic CPA and consulting firm, committed to a culture of excellence, offering accounting & finance, audit, income tax, MSP, risk advisory, SALT, cybersecurity, HR and other services. Our firm was built on principles such as accountability, commitment, respect, and trust. It’s not just about the work (the “what”), it’s also about our approach (the ”how”). Our employees understand the importance of supporting one another and focusing on our greater business objectives.
Multiple times, including in 2020 even during the pandemic, Clearview has won awards as the “Best Place to Work” in Baltimore, “Best Regional Accounting Firm”, “Best Regional Consulting Firm”, “Top Workplace” and more. For details about these and other recognitions, please visit https://cviewllc.com/insights/tag/news/.
What opportunity is available?
Clearview Group is looking to hire a full-time, in-house (not external client-facing) Technical Support Analyst. Our firm is headquartered in Owings Mills, Maryland, and the Technical Support Analyst is required to primarily be on-site with some flexibility to work remotely as business needs allow.
Who works here and why?
Our employees bring expertise from Fortune 100, Big 4 Accounting, and other industry leaders to work for our clients. They chose Clearview because of our inviting, entrepreneurial culture and bias towards action. Team members embrace our firm’s “business should be personal” philosophy, build meaningful relationships, make solving our clients’ business problems the top priority, and focus on delivering results that have a real impact on their bottom line.
What’s in it for you?
Clearview’s comprehensive benefits include, but are not limited to, a
- 401k plan with a discretionary company match
- Paid holidays
- PTO
- Medical, dental, & vision insurance
- Professional Development
- Employee-centric culture focused on comradery
- Annual firm-sponsored trip for employees and guests
What will this new hire do?
Under the general direction of the Chief Information Officer (CIO), the Technical Support Analyst provides Clearview’s end-users (employees) with technical support for computer systems, networks, applications, software, and all related technology for our business, consistently ensuring the highest level of customer (employee) satisfaction through outstanding service delivery. Specific responsibilities include, but are not limited to:
- Serving as a point of contact for IT support of software, hardware, user access control, security, network devices, printers, mobile devices, and telecommunications, by troubleshooting problems, teaching and/or instructing employees regarding functionality, communicating relevant policies, and more
- Installing, configuring, upgrading, testing, and maintaining computer hardware, computer software, and operating systems for the firm
- Managing employee account setup and administration for deployed solutions
- Creating, managing, and updating user as well as group accounts within local Active Directory, Microsoft Azure, and business critical software solutions
- Responding to every ticket in the queue within SLA timeframes and monitoring overall ticket volume
- Documenting information in the ticketing system to include details of the problem, steps taken toward resolution, and the ultimate outcome
- Determining the root cause of IT problems and identifying patterns, then implementing proactive solutions to prevent recurrence
- Conducting IT orientation for all new hires, updating the presentation regularly to ensure highly favorable first day impressions
- Providing basic user training for business-critical systems and applications
- Gaining and maintaining an ongoing understanding of technology-related business requirements for every practice and team within Clearview
- Managing assigned IT projects such as researching and deploying new tools/solutions, developing standard operating procedures (SOPs), creating user guides/trainings, etc.
- Developing FAQs and a technical support knowledge base for employees to facilitate self-service
- Assisting with asset management by documenting and maintaining accurate inventory of all equipment, software, and licenses as well as identifying the need for upgrades, configurations, and/or new systems
- Escalating technology issues to the appropriate personnel, as appropriate
- Staying abreast of new technology, emerging risk areas and related control techniques
- Providing exceptional service to employees remotely and in-person, always exemplifying Clearview’s values
What is required for consideration?
- Minimum 3 years’ experience in an IT support, help desk or very similar position
- Experience supporting:
- Office & Microsoft 365 Technologies
- Microsoft Teams/SharePoint/OneDrive
- Basic network infrastructure
- Wi-Fi
- Active Directory
- Windows 10 & Windows 11
- Experience with Microsoft cloud technologies including:
- Azure Active Directory
- BitLocker
- Defender ATP
- Intune
- Autopilot
- Admin Center
- Endpoint Manager
- Experience setting up, configuring, and troubleshooting Windows desktop/laptop hardware and software
- Understanding of networking concepts including Active Directory, File Sharing, DNS, DHCP, and printing
- Experience with network/folder/file level rights and permissions concepts
- Proficiency with remote communication solutions, including Microsoft Teams and Zoom
- Experience utilizing and maintaining Service Desk ticketing software
- Experience documenting processes, procedures, and issues/resolutions
- Experience being flexible, prioritizing tasks, and reallocating time based on current needs
- Strong problem-solving and analytical skills with experience successfully diagnosing, troubleshooting, and resolving hardware and software issues
- Ongoing efforts to stay current with technical innovation and trends in IT
What qualifications are a plus?
- Associate’s and/or Bachelor’s degree in Computer Science, Information Technology, Information Systems, or another relevant discipline
- IT certification from Microsoft, CompTIA, Cisco, ITIL, and/or HDI
- Experience working in a public accounting and/or consulting firm
- Experience supporting CCH/Axcess/ProSystems Applications
- Mac experience
Employment visa sponsorship is not a benefit currently offered by Clearview and we do not anticipate this changing in the future.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision (computer work). While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
Clearview Group LLC is an equal opportunity/affirmative action employer. The Company provides equal opportunity to all qualified individuals without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, citizenship status, pregnancy, genetic information, disability, gender identity, veteran status, or any other characteristic protected by applicable law.
Job Summary
JOB TYPE
Full Time
SALARY
$54k-68k (estimate)
POST DATE
01/31/2023
EXPIRATION DATE
12/03/2023
HEADQUARTERS
SAINT PETERS, MO
SIZE
25 - 50
FOUNDED
2016
CEO
JAMES SMITH
REVENUE
<$5M
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The job skills required for Technical Support Analyst include Technical Support, Troubleshooting, Customer Service, Problem Solving, Operating System, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.
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