ClearChoiceMD is seeking a dependable full-time Telemedecine Medical Assistant for our urgent care centers. Our ideal candidate is friendly and has excellent communication skills and is comfortable in a fast-paced environment. 

Full-time schedule is 36 hours a week, with a combination of 4, 6, 8, 12 hour shifts and with rotating weekend coverage.

Job Summary: Telemedicine Medical Assistants are responsible for the first point of contact with our patients prior to seeing a provider during their virtual visit. Our goal is to set a professional and welcoming tone for each Telemedicine visit, and our team must be able to work to record the patient’s information and convey the assurance that our clinical staff are just what they need to feel better accurately and efficiently.

Duties and Responsibilities: Telemedicine Medical Assistant - tasks include but are not limited to:

• Conduct all aspects of patient intake: registration, insurance, reason for visit.

• Conduct assessment of patient based off reason for virtual visit
• Provide assessment to provider before passing patient off to be seen by the provider.

• Coordinate patient care or records with other center locations when necessary.
• Instruct and educate patients about their own concerns, discharge paperwork or other questions as appropriate for position.
• Provide accurate and timely documentation to staff, insurance carriers and employers.
• Maintain patient records for clinical, physician and billing use.

Skills and Qualifications:

• Familiarity with medical terminology
• Excellent written and verbal communication skills
• Self-driven and able to thrive working in an environment where the patient is in a remote setting
• Superior computer skills
• Familiarity with Electronic Medical Record (EMR) software
• Handle patient information with confidentiality

Key Competencies:

• Support a culture of personalized patient care
• Support patient engagement
• Strong interpersonal and communication skills
• Be organized with attention to detail
• Engaging, calm under pressure, and able to handle escalated calls
• Be able to balance speed and accuracy

Education & Experience:

• 1 or more years of customer service experience.
• 1-3 years of Medical Assistant or LPN experience preferred.
• 1-3 years of Telemedicine experience is a plus.
• Some experience with patient intake or medical billing preferred.
• Experience with Athena and/or DocuTap preferred, but not required
• Proficient in MS Office programs such as Word, Excel and SharePoint.
• Demonstrated good judgement, initiative, and patient interaction skills.

Supervisory Responsibility:This position has no direct reports.

Work Environment: Work is performed in our Bedford, NH Telemedicine and call center office, cubicle environment.

Physical Demands: This is a largely sedentary role; position requires extensive use of computer systems.

Position Type and Expected Hours of Work:This is a full-time position, Telemedicine hours of operation are 8AM to 8PM (7) days per week, with expectations of working (3) 12-hours shifts and rotating weekends.

Travel:No travel is expected for this position.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, gender, disability, national origin, veteran status, marital status, sexual orientation or any other characteristic protected by law.