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Who We Are
At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery eventually led to a unique category solution that continues to redefine how top brands manage the digital experience. We are committed to helping our clients develop the data accuracy, depth, and consistency they need to deliver truly world-class digital experiences and marketing campaigns.
What We Do
At Claravine we help large organizations solve difficult data consistency and accuracy problems, often within their marketing groups. We do this through The Data Standards Cloud, a web SaaS product that enables customers to set their own data standards and provide a way for their teams to validate their data.
What You’ll Do
This is a fully remote role, but all candidates must be able to work in the PST time zone.
As a Customer Success Manager, you will be the main point of contact for our large enterprise and Fortune 100 clients and their ad agencies throughout their lifetime with Claravine. Using your experience with agency or enterprise ad ops and marketing workflows, you will coordinate directly with our enterprise and Fortune 100 clients to onboard them to The Data Standards Cloud, train them on best practices and answer day-to-day questions and escalations. We’re looking for a highly-effective communicator that can juggle the needs of many clients, prioritize effectively and role out improvements to our customer success processes at scale.
What you'll do:
What you bring:
What We Offer
Benefits–We want the employee experience provided at Claravine to allow you to live your best life - inside and outside of work.
Culture–We see you as a human with amazing capabilities, not as a cog in a machine.
In this role, you will own the entire post-sales customer lifecycle, coordinating internally with Sales, Solutions Consulting, Product and Engineering to deliver an exceptional client experience. Strong organization and client-facing skills are required.
Claravine believes in equal opportunity for all. All applicants will receive equal consideration for employment without regard to race, ethnicity, national origin, religion, sexual orientation, gender identity, disability, or protected veteran status. No agency, please.
Other
IT Outsourcing & Consulting
09/10/2022
10/07/2022
claravine.com
CEDAR PASS, UT
25 - 50
2012
CHRIS COMSTOCK
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager (Pacific Time Zone) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (Pacific Time Zone), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (Pacific Time Zone). You can explore the career advancement for a Customer Success Manager (Pacific Time Zone) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.