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Assistant Branch Manager
Civista Bank Aurora, IN
Full Time 9 Months Ago
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Civista Bank is Hiring an Assistant Branch Manager Near Aurora, IN

Description

Position Purpose:

An Assistant Branch Manager (ABM) is responsible for overseeing the branch’s daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a player and a coach in achieving branch and individual sales goals by assessing customer’s needs, solving problems, and building relationships. The ABM is responsible for coaching, managing, and training the branch team. The ABM demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Requirements

Key Accountabilities, Responsibilities and Expectations:

  • Daily, weekly and monthly coaching, communication and monitoring individual and team performance. Leading the team through the sales process, championing change management and embracing new ideas to focus on growing the branch and the organization.
  • Working daily with the branch team to create an exceptional customer experience by delivering a personal touch, building relationships, assessing needs, recommending products and referring partners to our customers in order to grow the bank.
  • Develop an expansive knowledge of products and services to fulfill customer needs, solve problems, including escalated problem resolution.
  • Model behaviors for team growth competently, with speed and accuracy, to execute on customer and employee requests.
  • Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team.
  • Lead, coach, and exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities; building customer trust and managing relationships through the life of the loan.
  • Constant & consistent communications internally & externally to provide an outstanding customer experience while adhering to regulations by following established policies and procedures to ensure the safety and soundness of the customers and the bank.
  • Daily oversight to ensure operational tasks are followed and completed.
  • Open personal, business, and loan account including additional products and services.
  • Meet the required annual branch deposit and consumer loan goals as established.
  • Manage branch staffing
  • Act as back-up to Branch Manager in overall responsibility for the branch operations and customer service, including coaching and facilitation branch meetings.
  • Complete performance evaluations, and recommend appropriate personnel actions.
  • Conduct interviewing and hiring process in conjunction with Branch Manager and Regional Manager.
  • Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.

Qualifications, Knowledge and Skills:

  • Demonstrate the ability to lead, coach, motivate and develop staff.
  • 2-3years’ experience in retail or in branch banking environment.
  • Drive an exceptional customer experience.
  • Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service.
  • Associate’s or Bachelor’s Degree preferred.
  • High School diploma or equivalent required.

Physical Requirements:

  • Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
  • Work involves lifting and moving files of up to 50 lbs.
  • Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
  • Work involves some travel to attend meetings, training, and so forth.

Pay Transparency Nondiscrimination Provision: https://www.dol.gov/agencies/ofccp/posters

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Job Summary

JOB TYPE

Full Time

POST DATE

06/24/2022

EXPIRATION DATE

10/01/2022

The job skills required for Assistant Branch Manager include Customer Service, Coaching, Branch Operations, Problem Solving, Consumer Loans, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Branch Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Branch Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Assistant Branch Manager positions, which can be used as a reference in future career path planning. As an Assistant Branch Manager, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Branch Manager. You can explore the career advancement for an Assistant Branch Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Assistant Branch Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Branch Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Branch Manager job description and responsibilities

Assistant Branch Manager meet with clients, provide project updates, and assist with any project adjustments as client requests.

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Assistant branch manager looks after the customer service and sales of the branch and has to be present for the assistance to the staff, customers and the manager on a given day.

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Assistant branch manager responsibilities are to work towards the progress of the organization and handle each and every function of the organization efficiently.

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Lead, monitor and coach branch employees to deliver a consistent positive customer experience.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Branch Manager jobs

Moreover, an assistant branch manager must also prioritize meeting the sales targets and staying within the allotted budget and deadlines.

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An assistant branch manager can field customer complaints and attempt to find solutions.

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High priority always comes first As Assistant Branch Manager.

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The position of an assistant branch manager comes with a high degree of responsibility.

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This candidate must be flexible to coach and work from different areas throughout the branch.

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Step 3: View the best colleges and universities for Assistant Branch Manager.

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