Civic Financial Services is a private money lender, specializing in the financing of non-owner-occupied residential investment properties. CIVIC provides Mortgage Brokers and Real Estate Investors with a fast, cost effective funding source for their real estate investment needs.

CIVIC is committed to creating a workplace where our people thrive, which translates into a culture of inclusion, recognition, and success for our teammates and clients alike. Since 2016, CIVIC has been recognized by Best Workplaces and Fortune as a Great Place to Work, and CIVIC’s employee engagement ranks among the top 5% of companies nationally.

Whether you are an entrepreneur, an innovator, a game changer, a creative, a problem-solver, a thinker, or an operator we have all kinds. CIVIC is the place for smart, ambitious, dedicated people who work hard and play nice. 

Yes, our business is in real estate investing... but our greatest investment is in you!

Using excellent organizational and phone/ email skills, the Customer Service Representative I will provide extraordinary service to the customer as well as support to the department.

What you’ll do:

• Incoming customer calls, assigned support items, emailed, and faxed requests.
• Incoming/ outgoing mail review and distribution.
• Provide support to Office Manager and SVP as needed.
• Contact customers in accordance with requests from Asset Management.
• Solves routine problems of limited scope and complexity following established policies and procedures.
• Some knowledge and/ or application of basic principles, theories, and concepts. Some knowledge of industry practices and standards.
• Miscellaneous department projects as needed.
• Coordinates information flow in a timely and accurate manner.
• All other duties as assigned.

What you’ll need:

• High School diploma required
• Experience in banking and/or financial call center preferred
• Proficient in Word, Excel, Outlook, PowerPoint
• Notary license a plus
• Bilingual in Spanish required
• Attention to detail
• Ability to work in a high-volume, fast-faced environment effectively prioritizing between multiple systems and priorities
• Demonstrates self-direction and self-motivation meeting deadlines and with minimal direction
• Excellent verbal and written communication skills with the ability to apply common sense to carry out instructions, interpret documents and understand procedures
• Strong sense of urgency with quick turnaround times
• Strong, independent decision-making ability
• Excellent administrative and organizational skills
• Manage multiple priorities and time effectively
• Outstanding written and verbal communication skills

What’s in it for you?
We have a strong focus on going above and beyond when it comes to caring for our team members and our communities. In addition to traditional benefits like health insurance, casual Fridays, paid vacation, holidays and sick leave, we are proud to offer these unique and enriching work perks:

• Celebrations: When we say we “work hard and play hard,” we mean it! We like to celebrate often via onsite, offsite, and virtual happy hours, themed parties, parking lot BBQ's, milestone ceremonies, birthday gift cards, and Workout Tuesdays (to name a few).
• Investments: As we are in the lending space, we believe we should consistently and frequently invest in our CIVIC team. We support our teammates in paying off student debts and invest in your education with a tuition reimbursement program.
• Flexible Work Environment: Work-life balance is important. We work with you to determine the best work style for you and CIVIC.
• Office Life: We like to make sure that when you are in the office, you are well fed and can access the resources you need. Our kitchens are stocked with snacks and beverages, and we have created an office spaces dedicated to collaboration, focus time, creativity while ensuring team members safety.
• Education: We offer an online curriculum of courses through our own CIVIC University. We also created programs to support you and your manager in career development discussions.
• #CIVICCares Initiative: From beach cleanups, food and clothing drives, building homes for Habitat for Humanity, to volunteer hours, CIVIC provides several opportunities throughout the year for our team to step outside the office, bond, and come together to give back to our local communities.

At CIVIC, we are committed to the principles of diversity, equity, inclusion and equal opportunity. We build teams and grow talent that reflect the diversity of the clients and communities we serve. Diversity of background, experience and perspective adds value and depth to our teams and creates better business results.

CIVIC is an equal opportunity and affirmative action employer. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.

If you would like to request an accommodation due to a disability, please contact us at opportunityunleashed@civicfs.com