The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Training Analyst. The incumbent will serve as a member of a cross functional Training Redesign Team responsible for designing, delivering, and continuous improvement of the Department’s training programs; conducting needs assessments, and evaluating training outcomes.
 
 
 

• Analyzing employee development needs;
• Designing solutions that address development as it relates to department goals and key performance indicators (KPIs);
• Partnering with supervisors, managers, and other stakeholders on projects to develop/enhance employees' skills (e.g. new employee on-boarding, training and professional development interventions, transfer of learning activities, work simulations, mentoring programs, change management, team alignment, leadership development);
• Supporting coordination of Individual Development Plans (IDPs);
• Coordinating development of the Department Training Plan (DTP);
• Implementing initiatives identified in the Department Training Plan;
• Facilitating/coordinating learning interventions and analyzing/reporting out results;
• Monitoring social services and HR policy changes for all programs, updating training materials and job aids and advising employees on the changes and the impact on their work;
• Providing consultation to department employees on specific work activities;
• Supporting supervisory review of actions to evaluate compliance and sound decision-making;
• Performing other related duties as assigned.

 

**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**

KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge with Adult learning theory and curriculum design.
Skill with assessing training needs; coordinating and scheduling training for a variety of people; creating and updating any necessary materials; delivering training and designing and developing curriculum; facilitating a group instruction; marketing training programs and project management; and customer service.
Ability to use discretion to decide when and what training should be conducted; organize workload and speak publicly.
MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's Degree in education, organizational development, or directly related field
• One year of training and development experience.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

PREFERRED QUALIFICATIONS:

• Experience developing and delivering training and development across multiple functions and levels in an organization.
• Experience producing and delivering virtual instructor-led webinars.
• Experience creating e-learning solutions and/or other technology-based learning methodologies.
• Knowledge of The ability to work collaboratively with diverse groups of employees.
• Knowledge and experience working with social services benefits programs and the Virginia Case Management System (VaCMS). 

 
LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:
 

• None required; area of focus may have specific requirements