1 Customer Service Manager Job in City of Vernon City Hall 4305 Santa Fe Ave. Vernon, CA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
City of Vernon is Hiring a Customer Service Manager Near City of Vernon City Hall 4305 Santa Fe Ave. Vernon, CA
The ideal candidate should be experienced in managing all functions associated with customer service billing, metering software, Time of Use, and support account needs: new service, upgrade, disconnects, supervise customer service representatives and address customer inquiries, customer’s facilities’ upgrades.
A successful Customer Service Manager will be able to develop and implement new customer information system (CIS) billing, review billing discrepancies and provide recommended solutions.
The ideal candidate is someone who is progressive and solutions-oriented and can develop and manage assigned work and projects through the lens of achieving City and utility goals. In addition, the ideal candidate possesses a dynamic, service-oriented personality with the capacity to process information quickly, responsively implement solutions and has the ability to communicate effectively.
Bachelor’s degree from an accredited college or university in Accounting, or related field; AND six years of customer service experience, including two years of administrative and supervisory experience in field services, credit and collections, sales and or business retention, preferably for an electric, water and gas utility.
License and Certification Requirements
A valid California State Driver’s License is required. Salary and Benefits
Salary placement within the established salary range depends upon qualifications. A comprehensive benefits package is also available. The City has a 4/10 work schedule.
How to applyFor an opportunity to work for an outstanding, dynamic, and progressive City committed to establishing itself as a model for good governance, please visit our website and apply online.Filing Deadline
Application materials must be submitted online no later than 11:59 p.m., Sunday, October 2, 2022.
The City of Vernon is an Equal Opportunity Employer. Required Application Materials Include: A resume, cover letter and completed City of Vernon online application.
If you have any questions, please contact Lisette Grizzelle, Senior Human Resources Analyst at: (323) 583-8811 ext. 166 or via email at: lgrizzelle@cityofvernon.org.
Job Summary
Full Time
09/02/2022
10/02/2022
VERNON, AL
<25
1992
TOM ESJRIDGE
<$5M
Public Administration
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
Similar Jobs
Popular Articles
