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Desktop Support Technician

Issaquah, WA | Part Time
2 Days Ago

Job Description

This position is responsible for providing IT setup, maintenance and technical support of workstations connected to the City LAN, using the Microsoft Operating System and a variety of application software.  Provide assistance and training in the use of computer and peripheral equipment to end users.  Help to maintain the integrity of the City’s Information Systems.

This position requires the candidate to work 25 hours per week.


EQUITY STATEMENT   

The City of Issaquah strives to be a diverse workforce that is representative of the community we serve. We value a variety of perspectives and life experiences and encourage people of all backgrounds to apply. Applicants are considered for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status under federal, state and local laws. We believe diversity and inclusion among our teammates is critical to the success of our City operations. 


Troubleshoot PCs including installing updates, performing virus, spyware, adware and digital definition checks.
  •   Troubleshoot printer, copier and scanner problems.
  •   Install and troubleshoot PC hardware and user peripherals.
  •   Troubleshoot corrupted software by checking the windows event log, reinstalling application, or checking for patches
  •   Rebuild and optimize reclaimed PC hardware.
  •   Respond to end-user requests for service on problematic systems and/or equipment.
  •   Work with other Information Technology staff to develop solutions, make minor repairs to equipment, and arrange for other servicing needs.
High school diploma or equivalent.  College level coursework in Information Technology preferred.
  •   Certifications are beneficial but not required. Desired certifications include CompTIA A , CompTIA Network , MCP/MCDST
  •   A combination of experience and training that provides the applicant with the knowledge and skills to perform the job will be considered.
  •   Valid WA State Driver’s License with a driving record free from frequent or serious violations.  A three (3) year driving record abstract must be submitted prior to hire.

VACCINATION 

All new hires to the City will be required as a condition of employment to be fully vaccinated for COVID-19 prior to start date. If you have questions or need an accommodation for this requirement due to a disability or religious reason, you can speak to our HR Department for further information. 

Knowledge of operations, capabilities and limitations of computer and peripheral equipment.
  •   Knowledge of system utilities and design and program applications.
  •   Knowledge of methods and best practices for hardware and software installation.
  •   Knowledge of the City’s Technology Resource Usage & Security Policy. 
  •   Knowledge of current technological advances. 
  •   Skill in troubleshooting hardware and software related problems and applying an effective course of action for repair. 
  •   Skill in Analyzing and solving problems.
  •   Skill in prioritizing work load and requests.
  •   Ability to work independently within scope of authority.
  •   Ability to understand and follow direction given. 
  •   Ability to maintain the integrity of the City’s Information Systems.
  •   Ability to work cooperatively with others. 
  •   Ability to communicate to end users in a manner in which they can understand. 

Company Overview

  • Website issaquahwa.gov
  • Headquarters ISSAQUAH, WA
  • Size 200 - 500
  • Founded 1892
  • Type
  • CEO AVA FRISINGER
  • Revenue $50M - $200M
  • Industry All Industries
  • About city of issaquah
  • The City of Issaquah offers a wide variety of employment opportunities for those dedicated to providing exceptional public serve to our community. All official job listings for the City are through https://www.governmentjobs.com/careers/issaquahwa.

Skills for Desktop Support Technician

The job skills required for Desktop Support Technician include Technical Support, Information Technology, LAN, Integrity etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.

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Career Path for Desktop Support Technician

The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a Client Technologies Technician Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.

How to Become a Desktop Support Technician

If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

Step 1 Understand the job description and responsibilities of a Desktop Support Technician

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