The Utility Billing Supervisor is responsible for routine and complex supervisory, clerical, administrative, and data processing work in the billing and collection of utility accounts. The Utility Billing Supervisor will lead and manage a team of customer service representatives who are responsible for sending invoices to clients and collecting payments. This position is responsible for ensuring that the utility operation is conducted efficiently, and that billing and collection procedures are maintained on a timely basis.

Salary Range $24.53 - $39.24

• Responsible for supervision of direct reports to include training, evaluating, positions tasked with billing customers, collecting payments and resolving problems
• Generates billing schedules and activities, including the schedules of staff accordingly
• Oversees service order requests, new account set-up, and service disconnections; provides information regarding account balances, deposits, new service connection, service disconnection, and other utility matters
• Monitors the water meter reading process, and the actual effects on billing
• Oversees and performs data input and analysis on cycle billing, meter changes, and files maintenance
• Oversees the review of the pre-bill and utility billing exception report and ensures problems with bills are corrected
• Oversees the preparation of invoicing statements and bills
• Reviews work of billing staff to ensure accuracy, resolving inconsistencies as needed
• Compiles reports with utility billing and consumption data with multi-year comparison and analysis and any reports deemed necessary 
• Provides customer support to customers with disputes or inquiries concerning invoices or billing process; processing customer service orders, processing credit requests, and collecting utility accounts; recommends corrective action, as necessary to resolve complaints/disputes
• Makes courtesy phone calls to customers for abnormal meter readings to assess cause.
• Prepares work orders for service connections, disconnects, and meter issues that may result in billing problems
• Ensures that the City ordinances are properly administered as it relates to utility billing
• Participates in the development of goals and objectives as well as policies and procedures
• Serves as a contact for third-party debt collection firm for collection of delinquent utility accounts
• Conducts and/or participates in customer service training
• Attends meetings as required
• Communicates with citizens and other City employees the necessary information regarding service, complaints, and other concerns to maximize the effectiveness and efficiency of interdepartmental operations
• Oversees and participates in the development of the utility billing budget; participates in the forecast of necessary funds for staffing, materials, services and supplies
• Oversees customer service operations and involves considerable contact with the public.
• May assist other office support positions within the respective operational area.
• Performs all related tasks as required

Education and Experience:
Associate degree in Business Administration or related field and two (2) years of increasingly responsible experience in utility billing, collection, customer service, accounting, or auditing and two (2) years of supervisory experience or an equivalent combination of education and experience.
Municipal/government/utility billing experience preferred. 

Knowledge, Skills and Abilities:

• Knowledge of principles, practices, and methods of municipal utility billing and collections
• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to communicate effectively and efficiently to communicate ideas, facts, and technical information accurately, thoroughly, and in an easily understood manner
• Ability to utilize Microsoft Office, and other specialty software programs
• Ability to make accurate mathematical calculations; basic accounting practices
• Ability to identify, analyze, and solve problems, identify alternatives or solutions, and consequences of proposed actions, when needed 
• Ability to answer inquiries from the public in a respectful, tactful, courteous, effective, and professional manner
• Ability to organize and complete multiple work assignments, meeting objectives and deadlines, and following directions
• Skill in the use of computer and data-entry equipment
• Skill in establishing and maintaining effective working relationships.

Physical Demands
The physical demands involve walking, hearing, far acuity, talking, manual dexterity, and repetitive motion. 

Work Environment
The worker is not substantially exposed to adverse environment conditions: job likely consists of typical office work or administrative work. The employee works in a relatively safe, secure, and stable work environment

Work Hours Monday-Friday 8:00am – 5:00pm

Emergency Management Responsibilities
Note: During emergency conditions, all City employees are automatically considered emergency service workers. City employees are subject to being called to work in the event of a disaster, such as hurricane, or other emergency situations and are expected to perform emergency service duties as assigned.

*The City of Deerfield Beach values the service veterans and their family members have given to our country and supports the hiring of returning service members and military spouses. *

*The City of Deerfield Beach is an Equal Employment Opportunity Employer*

THIS RECRUITMENT MAY CLOSE AT ANYTIME WITHOUT NOTICE, ONCE A SUFFICIENT NUMBER OF QUALIFIED APPLICATIONS HAVE BEEN RECIEVED. CANDIDATES ARE ENCOURAGED TO APPLY AT THEIR EARLIEST CONVENIENCE

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS 
Salary:
Salary ranges are listed on the job announcement and are based on the unique skills, education, and experience for the position. Appointments are typically made at the starting pay of the grade for candidates. Additional consideration may be given those candidates whose experience/education exceed the minimum qualifications.

Selection Process:  
All applicants must submit clear, concise and complete information regarding all relevant work history and qualifications for the position. It is the applicant's responsibility to update their NEOGOV profile with work experience, education, certifications and personal contact information when submitting each application.Submitted applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted on the application, will be invited to participate further in the selection process. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process. Candidates selected for to interview will be contacted for a phone interview. Candidates not selected will be notified via email.
 
Background Investigation:  
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough pre-employment background investigation, which may include, an extensive criminal history, motor vehicle history, verification of current and prior employment, fitness for duty physical, drug screening, Level II fingerprint clearance, Department of Transportation (DOT) certifications and Clearinghouse registration, and any other relevant screenings required for the position.