When you come work for the City of Coconut Creek, although you’re assigned an employee number, you’re not treated like one. With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the “Butterfly Capital of the World.” Today you may be applying to our IT Operations Manager position, but tomorrow that role could lead to wherever you want to go in the City! And in the days, months, and years in between, you’ll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, holiday luncheons, wellness fairs, meditation sessions, chair massages, themed dress-up days, charitable causes, and so much more!The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. This past year, we were awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 61,000 residents relies on our awesome 400 employees. Are you ready to be one of us?If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, inclusive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family.GENERAL PURPOSE: Performs manager level work in support of the Information Technology (IT) department. Maintains information technology strategies by managing staff and researching and implementing strategic solutions according to the needs of the City. Position typically manages a team of employees and schedules the on-going work activities of a function to provide optimum efficiency and productivity. Position requires an advanced understanding and wide application of principles, theories, and concepts in assigned function or business area.
Salary: $89,856.00-$114,587.20/annually (Depending on Qualifications)Hours of Work: Monday through Thursday, 7:00 a.m. – 6:00 p.m.; Days and hours are subject to change, including call-outs.
Note: Please include a minimum of the most recent 10 years of experience in your application. 

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 

• Plans and implements the additions, deletions, and major modifications to all aspects of the technology infrastructure to include: virtual and physical servers, storage area network systems, wired and wireless networks, phone systems, computer workstations, and laptops
• Plans and assists in planning and implementing large-scale technology projects within establish timeframes and budgets while delivering a quality product
• Administers contracts to ensure that both parties are complicit with the terms of the contract including budget requirements
• Oversees the monitoring and maintenance of IT assets across the City to include determining the lifespans of the cities' technologies, planning upgrades, and replacements
• Oversees the operations of the service desk and ensures that staff members provide quality customer service when handling service desk requests 
• Manages technology staff results by communicating job expectations; plans, monitors, and appraises job results; trains, coaches, counsels, and disciplines employees; and initiates, coordinates, and enforces systems, policies, and procedures
• Builds and maintains internal IT Team relationships to foster a positive culture and fairness
• Manages police and fire systems both internally and externally to ensure continual fire/police services and operation of dispatch
• Creates and monitors project plans using Microsoft Project
• Builds and maintains vendor relationships to include managing the purchase of all hardware and software products in accordance with purchasing guidelines
• Implements and maintains computer backup operations pursuant to the Florida Public Records Act
• Prepares and institutes disaster recovery plans
• Recommends technology purchases that will increase business efficiency and address the City and department needs
• Responds to public records requests from internal and external customers
• Performs other duties as assigned and/or required

Bachelor's degree in computer science, telecommunications, math, engineering, business or related discipline; supplemented by six (6) or more years’ of progressively responsible technology infrastructure experience, including 3 years in a Supervisor capacity. 

Must have a state of Florida driver’s license, class E, and be a Cisco Certified Network Associate (CCNA) and a Microsoft Certified Solutions Expert (MCSE).

*The City reserves the right to consider alternate combinations of education, certification, training, and/or experience.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Knowledge of personal computers and computer networks and operating systems
• Knowledge of environment and network protocols, data security and recovery, project management, and processes and methodology 
• Knowledge of the development of requirements and RFP documents
• Skill in computer networking, server client technologies, virtualization software, data center management, and active telephone, directory, and email exchange systems
• Skill in Microsoft Office products (Word, Outlook, Project and Excel)
• Skill using Microsoft Project to fully administer department projects.
• Skill in providing good customer service
• Ability to install and administer computer hardware, software, and networks
• Ability to multi-task, assign, and prioritize assignments within the department 
• Ability to quickly and independently learn new software
• Ability to analyze and define problems, identify alternative solutions, estimate consequences of proposed actions, and implement recommendations in support of goals
• Ability to delegate, manage, and supervise effectively
• Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes
• Ability to clearly communicate and understand information in English, both orally and in writing 
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work 
• Ability to regularly attend work and arrive punctually for designated work schedule 

PHYSICAL REQUIREMENTS: 

Depending on functional area of assignment, tasks involve the periodic performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or pulling of moderately heavy objects and materials (up to 50 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment. Tasks may involve some climbing, stooping, kneeling, crouching, or crawling. Tasks may involve extended periods of time at a keyboard or work station and extended periods of standing and/or walking.

ENVIRONMENTAL REQUIREMENTS: 

Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

SENSORY REQUIREMENTS:

Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors.