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1 Customer Service Representative I - Zoo Events - Temporary Job in Abilene, TX

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CITY OF ABILENE
Abilene, TX | Temporary
$30k-38k (estimate)
11 Months Ago
Customer Service Representative I - Zoo Events - Temporary
CITY OF ABILENE Abilene, TX
$30k-38k (estimate)
Temporary 11 Months Ago
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CITY OF ABILENE is Hiring a Customer Service Representative I - Zoo Events - Temporary Near Abilene, TX

GENERAL DESCRIPTIONUnder general supervision, to be the lead worker for venue event set up and tear down such as after-hour rentals, internal events, and classroom rentals. Provides administrative support to the Event and Development team.SUPERVISION EXERCISEDThis position does not exercise supervisory duties.IMPORTANT AND ESSENTIAL DUTIESPerform set-up, serving, bussing, tear-down, and clean-up for events.GENERAL DESCRIPTIONUnder general supervision, to be an operations worker for annual Zoo events such as Boo at the Zoo and Christmas Celebration and after-hour rentals.SUPERVISION EXERCISEDThis position does not exercise supervisory duties.IMPORTANT AND ESSENTIAL DUTIESPerform set-up, serving, bussing, tear-down, and clean-up for annual Zoo events and after-hour rentals. Including the set up and tear down of tables and chairs, bounce houses, tents, and large and small décor such as hay bales, pumpkins, Christmas lights, set pieces, etc.Operate City vehicles and small machinery including a golf cart, scissor lift, and fork lift. Understand event details, timelines, and menu items.Maintain cleanliness of Event Spaces, (e.g. keeps inventory neat, orderly, and litter-free, keep spaces clean and orderly).Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.Greet and direct rental contacts.Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.Handle customer situations when needed to ensure guest satisfaction with rentals.OTHER JOB RELATED DUTIESPerform other job related duties and responsibilities as assigned.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:Basic math skills including: addition, subtraction, multiplication, division, and percentages.General customer service.The safe operation of equipment/vehicles.Skill to:Operate small machinery.Manage time effectively. Provide excellent customer service and communicate clearly.Interact with zoo guests in a professional and courteous way.Ability to:Work in outdoor conditions and in extreme heat and cold.Work independently. Demonstrate a positive attitude and initiative.Organize and plan work activities to meet deadlines.Use resourcefulness and tact when dealing with upset customers.Accommodate changing work priorities.Communicate concisely both orally and in writing to both public and staff.Follow and enforce the Abilene Zoo rules, policies and procedures.Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.Experience and Training Guidelines:For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:Experience:This is an entry level position, but preference may be given to individuals with previous customer service experience.Education/Training:A high school diploma, GED, or in the process of obtaining either is required.License or Certificate:A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required. Special Requirements:Requires staff members to be a minimum of 16 years of age.Must be able to work a flexible work schedule that may include nights, holidays, and weekends.Must be able to work in outdoor conditions and in extreme heat and cold.Essential duties require the following physical skills and work environment:With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday: ___ Sedentary – lifting of no more than 10 pounds ___ Light – lifting no more than 20 pounds; carrying up to 10 pounds _X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds ___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds ___ Very Heavy – team lifting over 100 pounds; carrying more than 50 poundsPhysical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:Codes for how often:N = NoE = Extensive (100 – 70% of the time)M = Moderate (60 – 30% of the time)I = Infrequent (20 – 10% of the time)A = Almost Never (<10% of the time)Code / Task_E_ Standing_I_ Sitting_E_ Walking_M_ Lifting_M_ Carrying_M_ Pushing/Pulling_M_ Overhead Work_M_ Fine Dexterity_M_ Kneeling_M_ Crouching_I_ Crawling_M_ Bending_M_ Twisting_M_ Climbing_M_ Balancing_E_ Vision_E_ Hearing_M_ Talking___ Other: _____________________

Job Summary

JOB TYPE

Temporary

SALARY

$30k-38k (estimate)

POST DATE

04/20/2023

EXPIRATION DATE

02/28/2024

WEBSITE

abilenelibrary.org

HEADQUARTERS

Abilene, KS

SIZE

<25

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