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City Hope
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Patient Care Representative
City Hope Lancaster, CA
Full Time 0 Months Ago
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City Hope is Hiring a Patient Care Representative Near Lancaster, CA

About City of Hope

City of Hope's mission is to deliver the cures of tomorrow to the people who need them today. Founded in 1913, City of Hope has grown into one of the largest cancer research and treatment organizations in the U.S. and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center at its core, City of Hope brings a uniquely integrated model to patients spanning cancer care, research and development, academics and training, and innovation initiatives. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. City of Hope’s affiliated group of organizations includes Translational Genomics Research Institute and AccessHopeTM. For more information about City of Hope, follow us on Facebook, Twitter, YouTube, Instagram and LinkedIn.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Under general supervision supports the activities of the City of Hope Medical Foundation ambulatory clinics by answering incoming telephone calls from prospective and existing patients or those calling on the patient’s behalf. As requested by a patient, schedules, reschedules or cancels appointments, linking orders and or creating referral shells as required by coverage type. Via email alerts providers and or colleagues in other departments of appointments scheduled within five days. Determines if patient questions or concerns can be addressed via message or require more immediate assistance, including listening for comments indicating a need for clinical evaluation. Validates and updates registration information as needed (demographics, insurance, etc.). Faxes documents as needed to referring providers and or outside facilities where patient will receive services, including labs and imaging centers.

Key Responsibilities include:

  • Supports City of Hope / Foundation clinics in the timely answering of calls that are recorded and monitored for service and work product quality.
  • Answers phones, takes messages, enters messages in EMR, and manages in-basket volume.
  • Responds to requests from referring providers and or outside facilities throughout the day, faxing or sending documents via EMR.
  • Possess a deep understanding of the clinics being supported including provider specialties, clinical hours and hospital affiliations
  • Acts in a professional manner with a focus on being one team, acknowledges and routes patient concerns appropriately (clinic or department leadership, patient advocacy) without commenting or offering an opinion on colleagues actions or lack thereof

Basic education, experience and skills required for consideration:

  • High school diploma; some college preferred.
  • Two (2) or more years of experience in a large specialty medical office or healthcare facility
  • OR 18 months in a healthcare call center
  • OR 1 or more years in a medical office / healthcare facility AND 1 or more years in an in-bound call center.

Preferred education experience and skills:

  • Medical assistant certification.

Additional Information:

The estimated pay scale represents the typical [salary/hourly]range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Job Summary

JOB TYPE

Full Time

POST DATE

03/22/2023

EXPIRATION DATE

01/11/2024

WEBSITE

cityofhope.org

HEADQUARTERS

Duarte, CA

SIZE

3,000 - 7,500

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The job skills required for Patient Care Representative include Patient Care, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Care Representative positions, which can be used as a reference in future career path planning. As a Patient Care Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Representative. You can explore the career advancement for a Patient Care Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Care Representative job description and responsibilities

A patient care representative works at the front desk of a hospital, clinic, or similar healthcare facility and provides customer support.

01/31/2022: Norwich, CT

Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.

04/03/2022: Utica, NY

Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.

03/09/2022: Lawrence, MA

Before patients leave, patient representatives help ensure they understand how their treatment will work, for example teaching patients to use equipment at home.

03/17/2022: Salt Lake City, UT

They also spend time on the phone, scheduling patient appointments, and making follow-up calls for upcoming meetings.

03/13/2022: Phoenix, AZ

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Care Representative jobs

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

02/25/2022: New York, NY

They may also explain healthcare costs and may help patients determine how to pay for charges.

02/27/2022: Des Moines, IA

Representatives help guide patients through the complex world of healthcare.

02/09/2022: Newport News, VA

They may collect data on patient encounters and consumer satisfaction.

02/06/2022: High Point, NC

Patient confidentiality must remain a primary concern.

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Step 3: View the best colleges and universities for Patient Care Representative.

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