Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity. 
Hiring Salary Range: $45,408.00 - $47,227.00
Workdays/Hours: Monday - Friday 8:00 am - 4:30 pmLocation: DPR Administrative Offices, 400 Cleveland Street, Durham, NC To provide clerical and/or office support activities for city functions and staff. Incumbents assigned to this class perform a broad range of paraprofessional work ranging from routine to specialized office/customer service support such as processing complex transactions; handling escalated customer service requests; coordinating and maintaining office processes and office information; and performing quality assurance on transactions and/or work product.
 
Selected candidate will be responsible for providing administrative office customer service and coordination (such as greeting and directing guests, receiving and screening calls, registering clients, booking facilities and processing payments, distributing mail and procuring supplies and maintaining inventories); records management; routine or specialized administrative support to staff; and logistical support for programs and/or projects including preparing meeting agendas and minutes, proofreading, recordkeeping and completing research and compiling reports.
 
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• Receives, processes and routes calls; provides information to callers; researches and resolves complaints and makes referrals as appropriate; occasionally handles calls on behalf of executive staff, ensuring appropriate and timely follow up.
• Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; assists with the preparation of manuals, policies, procedures, confidential correspondence and pubic information materials; collects information and responds to DPR Info email inquiries; provides general administrative support to staff and/or projects.
• Coordinates and oversees administrative office functions such as maintaining supplies; processing registration and reservation requests, procurement, payroll, time-keeping, and/or human resources transactions; assisting with social media; assisting with budget preparation, reporting and/or monitoring of expenditures/revenues; maintaining service contracts and coordinating equipment repair; and coordinating work flow.
• Serves as an administrator of the department's recreation software (Active.Net); participates in database and/or software testing; coordinates workflows and implements process improvements.
• Provides quality assurance over administrative support functions including financial, procurement and human resources transactions; may serve as the department lead user and/or representative for a business system; may serve as a department liaison to other functions and/or serves on city committees.
• Serves as a lead worker, assigning work and monitoring work completion, as assigned.
• Coordinates meeting requests, event calendaring, special event scheduling and/or logistical support for events or facility rental/scheduling; provides calendaring coordination and support for executive staff, as assigned. Work may also include program support such as handling facility rental requests; training staff; documenting and routing customer complaints.
• Gathers and compiles data; calculates statistics; provides special project/program support related to materials/information-gathering and administration; may assist with applicant selection process.
• Reports to work in an emergency or disaster event, as assigned.
• Performs other duties of a similar nature and level as assigned.

• Associate’s degree in business or related field.
• Two years of advanced administrative support experience.

• Experience with MS Office Word and Excel.
• Experience keeping accurate daily records or proofreading.
• Experience keeping up with a schedule of tasks and deadlines by managing time wisely.
• Experience completing shift paperwork and other opening/closing duties.
• Experience using computer systems to process registrations, manage records, or create work orders.
• Experience using point of sale systems (using cash register or credit card machines) to receive payments.
• Experience providing support to internal and external customers.
• Experience with recreation software (such as Active.Net, CLASS, etc.)