The U.S. Personal Bank organization delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages and investment advisory services.
To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.
The U.S Personal Banking Analytics Team (USPBA), which unifies Cards, Retail Bank, and Digital analytics, collaborates with the digital delivery, marketing, technology and product teams, to scale this data driven strategy. USPBA drives best-in-class digital analytical sophistication that ingests real-time data, and engages prospective and current customers in a contextual, personalized manner powered by advanced analytics insights.
The USPB Analytics and CAO In Business Controls organization is an essential component in delivering a strong control environment ensuring that USPB Analytics processes, are always systemically responsible.

Job Description:

The Issues & Business Processes Sr. Business Associate will use strong project management skills to drive initiatives in: Issues management and delivering effective controls on behalf of the USPBA team. These tasks may include managing the resolution of business identified issues, improving the control environment through Citi’s Manager Control Assessment (MCA) program, addressing regulatory issues, managing internal and external audits, and ad hoc projects as requested.

Responsibilities:

• Identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Business Issue Owners.

• Identifying the Business Owner for an issue and engaging key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, CAO Management, and other relevant support functions as appropriate throughout the issues management process.

• Assessing and recommending issue severity to drive expectations on resolution activities and timeliness.

• Facilitating the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.

• Providing insight and consultative support to the Business Issue Owner on remediation approaches, timelines, and compensating controls.

• Ensuring that all relevant issues are tracked in appropriate systems of record.

• Driving a holistic view of the issue to ensure impacts to other lines of business or functions are identified.

• Informing and supporting the Business Issue Owner through the managing of project plan and deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes.

• Working with the business partners to develop a culture that fosters self-identification of business issues.

• Support the overall Annual Risk Assessment (ARA) process and the Managers Control Assessment (MCA) program.

• Support the team in Audits, Reviews and Regulatory Examinations

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Prior Issue Management, Project Management, and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.

• Proven track record project managing issues to remediation.

• Exceptional interpersonal and people management skills with prior experience interfacing with Citi senior management, including at the Director and Managing Director level.

• Familiarity with Citi’s Control systems such as iCAPS.

• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities effectively and promptly.

• Strong judgment, analytical and critical thinking skills.

• Pragmatic problem-solver, forward thinker with independence of thought.

• Self-motivated with a passion for establishing and maintaining a strong risk and control culture within the business.

• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance and CAO.

• Effective communication with Risk Senior Management and all seniors across Citi.

• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance and CAO

• Knowledge of MCA framework.

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Salary Range:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting