The U.S. Community Relations, Market Manager role will report to the Community Relations Regional Leader and will support the West Region in Community Relations Program Management functions for Community Reinvestment Act (CRA) related activities and programs as well as Market Management duties. Elements of the position include supporting internal processes to ensure seamless operational support.

Key Responsibilities:

• Support the West Region’s CRA processes and internal coordination to ensure strong execution in achieving regulatory goals.
• Manage a portfolio of nonprofit partners and a specific geography as assigned within the Regional Plans.
• Support project management and implementation in partnership with the Regional Leader and Market Managers.
• Support the Region in leveraging Citi businesses and their respective products to benefit the communities in which Citi operates.
• Contribute to performance context by documenting and processing community development activities and coordinating internal CRA processes, including tracking, and verifying community development (CD) services
• Represent Citi as directed at partner convenings, community meetings and other internal and external opportunities.
• Maintain an understanding of Citi risk and controls policies and procedures and work with Community Investing and Development Operations team to ensure required process and reporting for Community Relations is executed.

Job Skills:

• 5-8 years of experience in high impact data driven social sector, research and evaluation, community relations, marketing/communications, nonprofit management, or financial services; familiarity with CRA a plus.
• Experience consulting and collaborating with senior leaders in various functional areas and working collaboratively to achieve shared outcomes.
• Strong project management and presentation skills with ability to simultaneously facilitate the work of multiple teams.
• Excellent written and oral communication skills; ability to distill and explain complex concepts.
• Proficient in Outlook, Microsoft Word, Excel, and Power Point.

Education:

• Bachelor’s degree preferred

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