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Entry- Level Part-Time Weekend, Care Team Representative
Sedgwick Mobile, AL
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$43k-59k (estimate)
Part Time 6 Days Ago
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Sedgwick is Hiring an Entry- Level Part-Time Weekend, Care Team Representative Near Mobile, AL

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Entry- Level Part-Time Weekend, Care Team Representative

Part-Time Weekend Positions

Preferred locations: IA, IL, OH, MN, IN, TN, FL, MI, TX, or AZ.

18 Hours a Week - All shifts include a Monday.

Training is done by remote video, Sat-Sun-Mon, 8:15AM – 2:45PM CST during first weeks of employment.

11/27/23 Start Date - Weekend Shifts (Sat-Sun-Mon), various shift times/days, but all include a Monday shift.

Entry-level, Care Team Representative

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

  • A stable and consistent work environment in an office and/or virtual setting

  • A training program to learn how to help employees and customers from some of the world’s most reputable brands.

  • An assigned mentor and manager who will guide you on your career journey.

  • Career development and promotional growth opportunities through increasing responsibilities

  • A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

PRIMARY PURPOSE OF THE ROLE:

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

  • Provide excellent customer service to external customers and internal support to an assigned team.

  • Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.

  • Provide detailed notes on phone calls, and track and code documentation according to standard processes.

  • Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.

  • Resolve issues with one call/ one-person responses.

  • Investigate customer feedback.

  • Track trends

  • Assist with developing corrective/preventative actions.

  • Perform administrative tasks.

QUALIFICATIONS

  • Education & Licensing: High school diploma or GED required.

  • Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required

  • PC literate, including Microsoft Office products, Windows environment.

  • Must meet minimum typing requirements.

  • Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

  • Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

  • An assigned mentor and manager that will support and guide you on your career journey.

  • Career development and promotional growth opportunities

  • A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

APPLICATION PROCESS

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position’s criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include –

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)

Job Summary

JOB TYPE

Part Time

SALARY

$43k-59k (estimate)

POST DATE

03/21/2024

EXPIRATION DATE

04/03/2024

WEBSITE

sedgwick.com

HEADQUARTERS

PORTLAND, OR

SIZE

15,000 - 50,000

FOUNDED

1969

CEO

DAVID A NORTH J

REVENUE

$3B - $5B

INDUSTRY

Insurance

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About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients specific needs in casualty, property, marine, benefits and other lines. At Sedgwick, caring counts; through the dedication and expertise of nearly 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. Sedgwicks majorit ... y shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dpt et placement du Qubec (CDPQ), Onex and other management investors are minority shareholders. For more, see sedgwick.com. More
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