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Lead Customer Service Representative
Circle K Kannapolis, NC
Apply
$62k-81k (estimate)
Full Time | Retail 4 Months Ago
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Circle K is Hiring a Lead Customer Service Representative Near Kannapolis, NC

Store 2721524: 546 Ashdale Ct, Kannapolis, North Carolina 28082

Availability - Shift/Days

Flexible Availability

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Lead Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Leading a team of employees
  • Entry level employee supervision

Great if you have:

  • Retail and customer service experience
  • Entry level management experience
  • Sales associate or cashiering experience
  • High School Diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$62k-81k (estimate)

POST DATE

11/03/2022

EXPIRATION DATE

04/18/2024

WEBSITE

circlek.com

HEADQUARTERS

PEARL, MS

SIZE

15,000 - 50,000

FOUNDED

1951

CEO

TIM HALL

REVENUE

$10B - $50B

INDUSTRY

Retail

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About Circle K

Our mission at Circle K is to make our customers' lives a little easier every day. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the worlds leading convenience and fuel retail businesses. Our parent company, Alimentation Couche-Tard (Couche-Tard), is a leader in the Canadian convenience store industry. Together, we are brightening journeys across more than 14,200 stores in 26 countries worldwide. Were all about Growing Together. Learn how you can join our team today: https://workwithus.circlek.com. Work with us, and well make it... work for you. Find out more at https://www.circlek.com/ or connect with us on Facebook, Instagram, or Twitter. More
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The job skills required for Lead Customer Service Representative include Customer Service, Life Insurance, Thinking Quickly, Customer Care, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Lead Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Lead Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Lead Customer Service Representative job description and responsibilities

A lead customer service representative handles escalation and evaluates team member's performance.

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Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.

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They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.

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Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.

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Create better modes of operations to make customer service easier for both team members and customers.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Lead Customer Service Representative jobs

Develop a customer loyalty program.

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Build a customer survey strategy.

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Get creative with customer renewals and upsells.

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Reply as quickly as possible on social media.

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Monitor customer service through social media with a tool.

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Step 3: View the best colleges and universities for Lead Customer Service Representative.

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