Job Description Overview: Customer Service Representative II

We are seeking an energetic and professional Customer Service Representative II to support our Sensaria division which creates custom wall art from digital images. The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, and some telephone. This position provides information to customers about the status of their orders, implements requested changes, and works with the team to find solutions to one-off challenges should they arise. Additional time spent cross-functionally in a support role to either sales or marketing teams.Work Schedule: M-F 8 to 5 or 9 to 6 (three Saturdays necessary in December)

Essential Duties and Responsibilities:

• Order Management: Ability to work in multiple systems to ensure the accurate and timely management of orders that are initiated from several interfaces.
• Communication: Capability to handle direct communication with a high level of professionalism, both electronically and by phone, with customers as it relates to order fulfillment and creative resolutions
• Prioritization: Capability to recognize business needs and prioritize effectively
• Problem Resolution: Proven skills to obtain and evaluate all relevant information to resolve customer inquiries and complaints.
• Time Management: Proven track record of the ability to multi-task and adapt to a fast-paced environment that varies daily.
• Cross functional Work Environment: Ability to work with other teams to request support of or lend support to new business, opportunities for improvements and unresolved challenges. 
• Attention to Detail: Update order details to meet the customer’s deadlines
• Follow all safety procedures. 

Knowledge, Skills and Abilities preferred:

• Confident ability to express yourself clearly and professionally in written and verbal form
• Acute attention to detail and accuracy
• Excellent listening skills
• Flexibility in prioritization in a fast-paced environment
• Must be self-motivated and can work independently
• Report and document technical issues for our software team
• Ability to tolerate stress
• Bilingual Spanish/English a plus
• Must understand vague and implicit instructions and react favorably in all work situations.
• Must be approachable and responsive to a variety of people and issues.
• Problem analysis and solving ability
• Excellent keyboarding skills
• Reliable in work ethic and in attendance
• Ability to recognize needs for process improvement and make recommendations
• Knowledge about photography or digital art is a plus
• Technical or computer support or call center experience preferred
• Remote position but ability for hybrid schedule a plus. 

Education, training and experience:

• College degree preferred, but not required, high school diploma, general education degree or equivalent experience required
• 2 years of Customer Service experience required, including knowledge of customer service principles and practices
• Proficiency in Outlook, Microsoft Excel and Word, may be tested for proficiency

Hourly Range: $16.50 - $18.30 per hour

Come join the leaders in digital printing and start your new career today! Please visit us at careers@circlegraphicsonline.com. We are excited to start this new adventure together!

It is the policy of Circle Graphics to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.