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Customer Service Specialist
CIRCA LIGHTING Savannah, GA
$30k-37k (estimate)
Full Time | Wholesale 2 Months Ago
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CIRCA LIGHTING is Hiring a Remote Customer Service Specialist

The primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service.Responsibilities:Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assignedAccurately processes quotes, orders and returnsFollows through with customer inquiries, ensuring a high level of customer satisfactionResolves routine customer issues independently, escalating queries and concerns to managers, as appropriateActively participates in training involving our products, systems and designExhibits professionalism with customers, team members and all levels of leadershipRequirements:1-3 years’ previous experience in customer serviceHigh school graduate, 2 or 4-year college graduate preferredStrong aptitude for and proficiency navigating CRM and Order Management systemsExperience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plusExceptional organizational and time management skills, with a strong attention to detailAbility to prioritize and handle multiple tasks and changing prioritiesMust demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by managerAbility to achieve results both independently and through others by fostering a spirit of teamwork and cooperationDemonstrate exceptional communication across all contact channels, including email, chat and phoneAvailable to work a flexible schedule including weekends, early mornings, late evenings.We Provide:Competitive Salary and monthly bonus compensationStructured training program100% Employer Paid Medical Benefits Minimal cost for Vision and Dental$50K company provided Life Insurance401K matching up to 4% of your contributionsUp to two weeks paid vacation the first yearAccrued sick timeClosed on all major holidaysSchedule: Monday through Thursday 11:30 a.m. EST to 8:00 p.m. EST Saturday: 9:00 a.m. EST to 5:00 p.m. EST Off: Friday and Sunday The hourly rate for this role is $20 plus a monthly bonus structure. #LI-Remote#LI-WC

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$30k-37k (estimate)

POST DATE

01/29/2023

EXPIRATION DATE

02/16/2023

WEBSITE

circalighting.com

HEADQUARTERS

WASHINGTON, DC

SIZE

50 - 100

FOUNDED

1998

CEO

MATTHEW DROBENAK

REVENUE

<$5M

INDUSTRY

Wholesale

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About Circa Lighting

At Circa Lighting, our priority is to provide an outstanding experience. Whether through our sales and customer service center or one of our boutique lighting showrooms, you will have access to experts to consult with in choosing the products best suited to your project, budget, and schedule. With an unparalleled assortment of designs and finishes, Circa Lighting is the quintessential lighting resource. Our products are hand crafted using the highest quality standards and materials while offering extraordinary value. In addition to our extensive studio collection, Circa Lighting offers exclusi...ve lighting from the most influential talent in interior design. From reinterpreted traditional to casual luxury, these designers are true lighting icons. We welcome you to visit one of our boutique lighting showrooms or view our entire collection online. As you select from these carefully curated products, our staff will ensure you discover the lighting best suited to your needs. More
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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

02/28/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Service Specialist.

Butler University
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