POSITION SUMMARY:

The Technical Product Manager (TPM) collaborates with operations, analysts and engineers to develop and maintain Product Roadmap. The TPM translates an Intent Request to concreate Agile Epics and Stories equipped with clearly defined Success Criterion. In addition, some of the Intent Requests may be submitted by the TPM by identifying opportunities and developing necessary solutions which will include the creation of fully feasibility studies and associated costs. TPM plays an integral role in the Agile Delivery team by facilitating all the agile ceremonies and partnering closely with Engineering Lead to cultivate a transparent, collaborative and empowering team culture while ensuring the speed and quality of delivery. TPM facilitates Intent/Product Roadmap prioritization discussion that drives prioritization decisioning when needed.

RESPONSIBILITIES:

• Maintain deep content knowledge on all aspects of CIBT’s business processes, system capabilities and CIBT policy and procedure
• Groom Intent Request (e.g. new business initiative, customer/agent experience enhancement, new report) into Agile Epics/Stories in the Backlog
• Develop and manage robust project/product plans to schedule
• Manage stakeholder communications on the delivery schedule and Product Roadmap
• Develop agile stories and success criterion
• Adopt a mindset to deliver solutions that uphold customer service excellence
• Understand and support the needs of the business to consistently deliver exceptional customer performance standards
• Work closely with other areas across the business to support ongoing improvements

REQUIREMENTS:

• Product Management Experience
• Software engineering experience
• Proven strong analytical and communication ability
• Multilingual

ABOUT US:

CIBT is the leading global provider of immigration and visa services for corporations and individuals comprising immigration and visa professionals, attorneys, and qualified migration consultants located in over 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.

CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly-owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide, and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

EQUAL EMPLOYMENT OPPORTUNITIES:

As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@cibt.com