Our fast-growing startup is looking for a passionate, results-oriented individual to join our team as a Customer Success Manager. At ChurnZero, our mission is to create the next great Customer Success platform – and our own Customer Success team sits at the heart of this goal. As a CSM, you will cultivate exceptional experiences and sustained value for ChurnZero customers by acting as their trusted advisor and advocate from point of sale through renewal. Join the award-winning team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd and Capterra, is G2 Crowd’s 11th Fastest Growing Product in 2020, and has the Highest “TR Score” on Trust Radius. Come be a vital part of our continued success!

*** Position is remote in the US.

Responsibilities:

• Manage and grow relationships with a portfolio of mid-market accounts

• Act as the primary point of contact for these accounts
• Ensure customer satisfaction by proactively addressing any issues or concerns
• Identify and pursue upsell and cross-sell opportunities
• Collaborate with sales and other teams to drive revenue growth
• Negotiate and manage commercial terms of the relationship

• Monitor customer usage and engagement with the product or service
• Provide regular reports on account performance and customer feedback
• Attend industry events and networking opportunities to represent the company and build relationships with potential customers.

Qualifications:

• Minimum of 5 years proven experience in customer success or account management
• Experience with CRMs (like Salesforce or Hubspot) or other CS Platforms.
• Strong communication and negotiation skills

• Ability to think strategically and identify revenue growth opportunities
• Strong problem-solving skills and ability to think on your feet
• Ability to work independently and manage a large portfolio of accounts
• Bachelor's degree or equivalent experience in a related field
• Experience working with mid-market accounts is a plus