Our fast-growing startup is looking for a passionate, results-oriented individual to join our Product team. At ChurnZero, our mission is to create the next great Customer Success platform – and our Product team sits at the heart of this goal. At ChurnZero, Product Managers are the champions of our customers. They thrive on understanding customer challenges and developing undeniably useful and creative solutions to those challenges. They are driven by data, are skilled communicators, and are leaders within our organization. Join the team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd – and be a vital part of our continued success!

Primary responsibilities and day-to-day

You will manage the full product development lifecycle for our suite of products.

• Manage product strategy and roadmap
  • Work with customers, industry analysts, partners and more to develop market mastery
  • Map and maintain our competitive landscape; have a vision for where ChurnZero sits/should sit within the industry
  • Review and prioritize customer and prospect feedback
  • Synthesize these inputs into a roadmap that blends industry trends, business strategy, customer needs, and innovation/creativity; collaborate with leadership across the organization to ensure cohesive, integrated product portfolio
  • Be comfortable with – and excited by! – autonomy to choose the best path to deliver on our mission
• Manage roadmap execution
  • Write detailed product specifications and user stories that allow for efficient development and prioritization
  • Create basic mockups and wireframes for product concepts. Partner with UX to flesh out these concepts into high fidelity mocks and prototypes.
  • Coordinate with designers, developers, and quality assurance to manage feature releases and backlog through planning, backlog grooming and review; champion a collaborative approach across Product, UX, Dev and QA
  • Manage conflicting priorities and drive results with creative solutions
  • Exemplify and promote the mentality of moving quickly and iterating often, always focused on getting solutions in front of customers for feedback and confirmation
• Collaborate on successful go-to market strategy for new features and products
  • Launch and own beta programs for new products/features, ensuring their success in the market
  • Lead internal trainings to ensure all ChurnZero teams are competent and confident on product abilities
  • Develop product documentation, thought leadership, customer presentations and other content assets
• Overall: Obsess over solving the most challenging problems our customers face. Maintain a fierce focus on developing a marketing-leading Customer Success solution.

Must have skills and experiences

• 3-9 years of end-to-end product management experience with a SaaS product
• A passion for customer-centric design and development
• Experience using Jira, Asana, or similar team-based project management software
• A strong team player with the ability to lead cross-functionally and to drive diverging stakeholders to winning outcomes
• Exceptional verbal and written communication skills; the ability to clearly share product direction and value propositions with a spectrum of internal and external audiences
• A self-starter with an eye for detail and a desire to be innovative

Nice to have skills and experiences

• Undergraduate degree (BA/BS)
• Experience as a Product Manager working on reporting functions within a B2B SaaS environment