Scope/Summary:
The IT Business Analyst & Product Owner role will report into Chubb’s North America Personal Lines IT Team. The
role will work with stakeholders across Business Units and IT to define business solutions that support Personal Lines
business strategies, capabilities, and processes.
This individual will support cross functional projects with multiple stakeholders. Success requires a combination of strong
analytical skills, technical competency, and communication skills.
The successful candidate requires a combination of a process mindset and an orientation for change, as well as strong
analytical and project management skills.
Knowledge of the insurance industry is strongly desired. The ability to expose requirements through detail questions and
propose alternate solutions options is critical.
Responsibilities:

• Serve as a point of contact with key stakeholders from IT, Underwriting, Operations, Product applications and Finance

within Chubb NA Personal lines for enhancements, issue identification, escalation, and resolution related to the Personal
Lines policy admin/portals/billing system platforms.

• This role will assist in the business process design and documentation for new products; enhancements and translate

high level business requirements into functional features for the IT organization.

• Responsible for Product Owner role working with business stakeholders in Agile project delivery, effectively manage the

product backlog; and manage changes to such specifications in accordance with Chubb and/or industry standards and
processes.

• Responsible to function and manage requirements gathering and definition in a waterfall environment as Chubb

transitions to Agile.

• Lead the investigation of issues and engage appropriate support teams (IT, Operational, Vendor) for resolution, and

inform stakeholders of status.

• Actively participate or lead status meetings, requirements gathering and design sessions, implementation planning

sessions, and effectively multi-task across multiple projects concurrently.

• Communicate appropriately with many levels, from processors to Operational management. Escalate problems and

questions when needed.

• Demonstrated experience in working across geographies, cultures and time zones.

Qualifications
Qualifications - External

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field; or equivalent work experience
• Minimum 4 years of relevant technical or business work experience. Demonstrate clear understanding of business process disciplines.
• Excellent oral and written communication skills
• Strong analytical and problem-solving
• Detail-oriented
• Experience in the insurance industry
• Experience with personal lines insurance is preferred
• Strong consultative and client engagement skills; ability to interact with diverse technical and non-technical groups
• Strong project management skills
• Ability to design and model business processes using proven techniques
• Experience integrating business needs with technology capabilities
• Experience participating in large-scale change projects with aggressive timelines
• Ability to multi-task in a fast-paced environment
• Ability to work independently and with teams

Competencies:

• Problem-Solving – Takes an organized and logical approach to thinking through problems and complex issues, breaking down issues into manageable parts and looking beyond the obvious to get at root causes.
• Solution Development – Understands business problems and requirements and develops practical, cost-effective solutions and recommendations.
• Continuous Learning / Improvement – Demonstrates a desire and capacity to expand expertise, develop new skills and

grow professionally as well as think of better ways to do things.

• Adaptability – Ability to re-direct personal efforts in response to changing circumstances and being receptive to feedback.

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.