Description

GENERAL SUMMARY

A Universal Banker provides exemplary customer service to our walk-in clients. You are responsible for building client and business relationships by proactively recommending appropriate deposit, loan and other banking products. When needed, you will also process customer transactions accurately and efficiently to provide excellent customer service by educating them on bank products, services and technology.

REPORTS TO: Assistant Branch Manager and Branch Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide excellent customer service and effectively resolving customer issues.
2. Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
3. Drive sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service.
4. Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
5. Adhere to all operational, security, risk and regulatory policies and procedures.
6. Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
7. Process customers day to day transactions as needed.
8. Additional responsibilities as assigned.
9. Is responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Completes all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.

Requirements

QUALIFICATIONS

1. High School Diploma AND one (1) year of customer service in banking, financial services or goal driven retail sales
2. Career minded individuals that want to join an organization where they can gain experience and build a career. ChoiceOne provides career paths and development plans to get you where you want to go.
3. Bachelor's Degree in business related major preferred
4. Cash handling skills preferred but not required
5. Comfort with technology such as mobile services and online banking services is a plus
6. Flexible, dependable, service and goal oriented
7. Good organizational and communication skills. Excellent written and verbal skills
8. Must participate in various bank workshops, seminars, and continuing education classes related to banking.
9. Involvement in community organizations and participation in community projects and events as deemed appropriate
10. Ability to lift 25 lbs

RELATIONSHIPS

1. Accountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.
2. Extensive contact with clients, the public, and the community and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
3. Involvement in community organizations and participation in community projects and events as deemed appropriate.