Job Summary: The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. They are responsible for ensuring that the building(s) comply with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. S/he must understand and be sensitive to the issues that face low-income residents and practice sound personnel and building management practices. This position requires working independently in an active and bustling neighborhood.

Portfolios: 462 Green, 9th Avenue, 1535 Jackson, 900 Jackson

Status: Full-time, Exempt, Regular

Location: Inner Richmond, Polk Gulch, and North Beach neighborhoods, San Francisco, CA

Hours: Monday through Friday, general business hours; On-call 24-hours daily for problems and emergencies at buildings

Salary: $62,624 - $65,920 annually; Comprehensive benefits

General Job Responsibilities:

Property Management:

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
• Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures
• Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
• Complete and approve initial, annual, and interim re-certifications
• Conduct weekly/monthly/annual unit and property inspections with the Maintenance Staff
• Report regularly to Supervisor on status of buildings, program, staff and residents
• Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors
• Collect rents and security deposits, and make bank deposits
• Submit monthly HAP request to the sites Contract Administrator
• Monitor site budget and report variances to Supervisor
• Along with Resident Manager, attend resident meetings regularlly
• Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards
• Work with Asset Management to respond to investor or agency questions
• Work with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basis

Tenant Relations:

• Orient new residents to building site, policies and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Work with Resident Services staff on issues related to resident housing retention
• Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules
• Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator
• Prepare tenant files for eviction procedures when applicable

Supervisory:

• Recruit, interview, and hire for job vacancies of directly supervised positions
• Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices
• Complete performance reviews and work goals for staff supervised
• Review and approve timesheets, time-off, and work expenses of supervisees
• Ensure staff know and follow safe work practices and policies
• Ensure staff are in compliance with all Program Regulations
• Train staff on building and emergency procedures, resident rules, and record keeping

Financial Responsibility and Authority:

• Develop, monitor, and maintain the property budget
• Answer budget variance questions
• Process, Code and Approve Accounts Payable
• Negotiate new and renewal vendor contracts that are financially beneficial to the property
• Oversee and reconcile petty cash
• Oversee expenditures for resident functions

Knowledge, Skills, and Experience:

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Good problem-solving skills and mathematical ability
• Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
• Willingness to perform varied tasks with enthusiasm

Minimum Qualifications:

• Bilingual in Cantonese
• Three (3) years experience in affordable residential property management
• Three (3) years prior supervisory experience
• Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH, SSP)
• Basic knowledge of landlord tenant issues and conflict resolution
• Knowledge of Fair Housing, ADA, and 504 compliance related issues
• Ability to interact with government agencies, other service providers, and the community
• High School diploma or GED equivalent
• Excellent administrative, organizational and written/verbal communication skills
• Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
• Familiarity with the neighborhood of the work site

Preferred Qualifications:

• Familiarity with diverse neighborhoods
• BA/BS Degree or equivalent in a related field
• Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
• Familiar with how to use Property Management Software (Yardi preferred)
• Biliterate in Chinese
• Prior work experience in a Customer Service oriented role

Condition of Employment

As of January 4th, 2022, All Chinatown Community Development Center employees are required to be fully vaccinated against Covid-19. All new hires must show proof of vaccination status at the time of employment offer. Exemptions will be made for applicants with a valid medical reason or a sincerely held religious belief and must be submitted within a timely requested manner. Additional documentation may be required by CCDC if exemption is approved.

Powered by JazzHR

f9pgfuheHx