Company Overview

At Child & Family, we hold two core beliefs. That individuals and communities thrive when supported by strong families and that a community works best when it accepts responsibility for all of its members. These beliefs influence everything we do and have guided our growth since we first opened our doors in 1866.

Job Summary

This position is responsible for assisting in the intake of all children, youth, and families. S/he will oversee the initial processing of all referrals, taking responsibility for gathering and entering all related data. Additionally, this person will also assist the Senior Director with recruitment and other related community outreach tasks and events.

Responsibilities and Duties

• Receive program referrals, either from DCYF or community 
• Screen referrals using eligibility criteria to determine eligibility
• When necessary, facilitate intake meetings within contract timelines. This may include urgent and emergency referrals from DCYF 
• Enter all referral demographics into our electronic health record, MyEvolv, and all referral demographics and referral documents into the and Rhode Island Family Information System (RIFIS)
• Following intake, open case in MyEvolv and open case and assign (with guidance Senior Director) in RIFIS 
• Following discharge, close case in MyEvolv and RIFIS with correct closing descriptors
• As needed, audit client records at discharge from program
• Following discharge, submit all closed files to records department 
• Assist Senior Director with monthly census related tasks such as ensuring all medical ID numbers have been obtained and put in RIFIS, ensuring that all discharged cases are completed and closed in RIFIS by the 1st of each month, ensuring that all records are obtained upon case closing 
• As needed, assist Senior Director with requests to DCYF to service families past 180 days and billing requests to DCYF
• Maintain ongoing communication with DCYF and various community providers as well as co-location as deemed needed and appropriate
• Work in conjunction with Senior Director to organize, attend, and present at community engagement events and in efforts to promote the program within the community 
• Compose correspondence to variety of internal and external audiences, primarily DCYF and Program Managers/Directors/VP’s
• Maintain database for all incoming referrals and other data necessary for Dashboard and other tracking tools
• Ensure that all work is accomplished in a safe manner. This includes the safety of the employee as well as others who are using the facility

Qualifications and Skills

• Bachelor's degree in social services or related field 
• Experience in a human services non-profit organization preferred 
• Comfortable with technology

Benefits and Perks

All full-time and part-time employees are considered benefit eligible, temporary employees are eligible for sick time under RI law.

• 12 holidays, 2-4 weeks vacation, 12 sick days, and 1 personal day annually: paid time off is pro-rated for part-time employees
• Blue Cross Blue Shield of RI health insurance: 2 plan options
• Fully funded Health Reimbursement Account (HRA)
• Delta Dental of RI
• VSP vision insurance
• Flexible Spending Accounts (FSA): dependent care and health care
• Agency paid for New York Life/Cigna life insurance, accidental death and dismemberment, and long-term disability
• Supplemental AFLAC insurance: 5 plans available
• 401(k) plan: traditional and Roth deferrals available, with company contribution after 1 year of service
• Coastline EAP
• Tuition Assistance Program after 6 months of service
• Employee Referral Bonus Program
• Discounted child care available at Middletown building
• Discounted cell phone discount through Verizon
• Discounted Nationwide Insurance pet insurance
• Discounted YMCA membership
• Discounted BJ's membership
• Potential for housing assistance on Aquidneck Island only
• Public Service Loan Forgiveness eligible
• RI DOH license, bilingual, and advanced degree salary stipends
• Shift differential for night shifts
• Direct deposit and employee self services through Paycom

EOE/AAP Participant

Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

C&F strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.