Are you a servant leader with a strong passion for Food Safety and Quality?

The Food Safety and Quality Specialist of Chick-fil-A Hwy 99 and Yosemite Ave in Manteca, serves as a member of the Leadership Team. This position focuses on the preparation, handling, and storage of food in such a manner to prevent any food related illnesses, maintaining the cleanliness of the restaurant at all times, and ensuring all Chick-fil-A food is meeting quality requirements. Using prescribed systems and protocols, the food safety & quality specialist will use CFA standard operating procedures, the Jolt system, and routine processes aimed at reducing and eliminating food related health hazards. The purpose of this position is to protect and safeguard the health of everyone who consumes the food.

Key Responsibilities:

• The Food Safety & Quality Specialist serves as a member of the leadership team
• This position focuses on the preparation, handling, and storage of food in such a manner to prevent any food related illnesses, maintaining the cleanliness of the restaurant at all times, and ensuring all Chick-fil-A food is meeting quality requirements
• Using prescribed systems and protocols, the food safety & quality specialist will use CFA standard operating procedures, the EcoLab labeling system, and routine processes aimed at reducing and eliminating food related health hazards
• Food Safety Score: no immediate/high violations, no more than 2 combined medium or low violations
• eFSA (Self Select) completed every other day or weekly & key outcomes fixed and addressed with the team
• Complete the eRQA daily with team to coach on food quality expectations and standards with the team
• Create a team of food safety pros that can act as trainers for their areas
• Oversee all ServSafe Manager Certification training for BOH Team Leaders, Assistant Directors, and Directors
• Walk with the Health Inspector & Safe representative to achieve 100% score
• Participate in quarterly Deloitte audits for food preparation and food quality, implementing any practices and strategies to meet all food quality standards
• Develop a food safety inspection ready restaurant all day, every day
• Coordinate and consult with local food regulatory bodies with respect to food safety and hygiene
• Educate and train team members on health guidelines, food safety policies, and health codes
• Study product and food formulations and preparation procedure to identify health hazards and points of concern
• Develop constructive and corrective strategies to address red flagged areas in food preparation
• Observe employees and daily procedures to assure quality control standards are met
• Conduct unannounced internal self-assessments (audits) for the restaurant to ensure processes are being followed
• Assess restaurant food safety practices based on guidelines and policies
• Accordingly suggest corrections for improving a poor assessment
• Determine if business is complying with regulations and policies regarding food safety & quality procedures
• Look for visible and physical evidence of pests and small animals that could cause contamination in the food preparation area
• Constantly update your knowledge and information on food safety by researching and studying for new methods of food safety and create systems to implement new procedures
• Influence to create other leaders around and delegation to achieve results as a team
• Act as the primary point of contact for all things quality control, the Food Safety & Quality Specialist is highly visible to CFA Corporate and third-party agencies (EcoSure, Deloitte, etc.) to communicate, uphold, and improve the standards of quality and safety

REQUIREMENTS

• Associate or college degree is preferred
• ServSafe Manager certified or willingness to obtain the certification
• A passion for organization and attention to detail
• Experience training and developing teams and people
• Self-starter that demonstrates eagerness to learn and assume responsibility
• High level of customer service experience and genuine enjoyment in serving others
• Excels with systematic and scalable operations
• Demonstrated leadership results and progressive experience in operations, quick-service, or retail environment
• Servant leader with a strong sense of stewardship
• Ability to prioritize and handle multiple tasks simultaneously
• Ability to maintain composure and a professional demeanor in high stress situations
• Ability to lead, coach, and influence team members
• Able to work full-time (30 hours a week) and various shifts per week (morning and night)
• Have reliable transportation
• Be authorized to work in the United States

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.