Job Target Profile

Hospitality Manager

JOB DESCRIPTION

The Hospitality Manager (HM) will work directly with the Hospitality Director, Hospitality Training
Coordinator, and other members of the leadership team to develop and implement strategies that focus on delivering world class hospitality while adhering to all Chick-fil-A standards. While being an ambassador of the brand, the hospitality manager will also work closely with other leaders such as the kitchen manager and catering team to help grow the brand in Brooklyn, NY.
The hospitality manager is responsible for coaching the behaviors and providing accountability to all Team Leaders and Team Members who work on the hospitality team. Those behaviors include: Customers First, working with a sense of urgency at all times to improve our Speed of
Service, ensuring all Chick-fil-A training and procedures are followed. The Hospitality Manager has the responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required. You must be a minimum age of 21 years old and have a NY food handlers permit for this job.

Job Skill Behaviors

• Demonstrates core values: o Honesty- Own your mistakes, learn and grow from them o Integrity- Do the right thing because it’s the right thing to do. Who are you when no one else is looking. o Commitment- Make a promise to give 110% always. Never give up o Pursuit of Excellence- In all things that you do, do them with honor, dignity, respect.

Be the BEST.

• Have a Winning attitude o Customers First o Hustle & Drive o Optimistic o Seeks Continuous Improvement and development
• Strong Work Ethic and High Performance o Availability to open and close our restaurant, flexibility o Ability to open and close the restaurant effectively o welcoming to feedback, Self-motivated and can motivate others o Ability to coach and develop others; continuous improvement o Ability to solve problems and make quick decisions when necessary o Take initiative and ownership of the shift, especially in the absence of a manager o Can delegate when needed o Has awareness (360 degrees, head on a swivel) o Servant Leader, team oriented with a passion for people and world class service o Well organized manager with excellent verbal, written and electronic communications skills o Ability to work efficiently and keep calm under pressure. Work long hours in a stressful environment

SUMMARY

The focus of this job is making connections with people, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self- direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of “selling”, whether of ideas and policies within the organization, or products or services in the marketplace. The job environment is fast paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. Initiating projects and processes beyond established organization practices will often require training and developing others, and enlisting their support by using a “selling” rather “telling” communication style. A self- confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential. The job has variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro-actively establishing relationships with new groups. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.

JOB CHARACTERISTICS

• Variety of activities Multiple projects occurring simultaneously Multi-tasking Sense of urgency for goal achievement Fast-paced environment
• People/relationships focus Team building Inspire, motivate others, and engage their commitment
• Involve others in decision-making process Cooperative, collaborative decision-making Must assume responsibility for risk
• Extroverted, warm, enthusiastic, empathetic Stimulating communicator Persuasive “selling” style Collaborative approach
• Leadership based on ability to motivate others
• Strong commitment to results
• Delegate authority readily

MEASURING SUCCESS
How will you know this position has been successful?

1. Customer Comments- positive and negative
2. Improvement in scores

3. Shift management, Task completion, daily operations completed
4. Evaluations from Directors and Operator
5. Accountability among managers and leadership team (peer to peer feedback)
6. Team member feedback
7. Completion of action items following a leadership meeting
8. Training and Education

EDUCATION

• High School Diploma or equivalent, Bachelor’s Degree plus

WORK SCHEDULE AND SECONDARY RESPONSIBILITIES

• Hours are not guaranteed but are predictably assigned in accordance with the NYC Fair Work Week

Law. Hours are subject to change based on business needs and are assigned based on an individual’s availability, work performance, and dependability.

• Can work a minimum of 32 hours a week, but not more than 45 per week o It is employee’s responsibility to monitor weekly hours. Any unapproved overtime is subject to disciplinary actions and/or termination
• Must be available to work on Saturdays
• When multiple leaders are schedule for a shift, manager may have to assume the responsibilities of a regular team member.

WORK ENVIRONMENT

The hours of work can be long and the work physically demanding, so employees may find the job tiring. The restaurant environment is likely to be noisy and busy, which can all be stressful. Hospitality Managers are also on their feet for most of the shift, so comfortable shoes need to be worn and the job is not suitable for anyone with back problems. Stamina and physical strength are also important for the job, as employees are expected to lift and carry heavy items regularly (at least 25lbs). HM may be expected to start work very early or work at night. Team morale and positivity is very important and apart of the Chick-fil-A culture.

Job Types: Full-time, Part-time

Pay: $27.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

License/Certification:

• Food Handler Certification (Preferred)

Work Location: One location