Position Summary:

ChesPenn Health Services is seeking a Patient Service Representative (PSR) for our Center for Family Health in Chester, PA. The PSR demonstrates ChesPenn’s commitment to quality, compassionate health care for every patient by providing prompt, courteous assistance to individuals who enter the community health center or who contact us by phone. The PSR works at the front desk, assisting patients with registration, appointments, and documentation and provides the first impression our patients have of our health center.

Qualifications:
High school diploma or equivalent.
Previous experience in customer service, health setting preferred

Knowledge, Skills and Abilities:

• Strong patient service skills
• Good written and verbal communication skills in English, fluent Spanish a plus
• Able to function independently in a fast-paced environment
• Good computer skills
• Able to file alphabetically and numerically
• Ability to meet approved minimal physical and medical standards

Scope of responsibilities:

Customer Service:

• Greets patients and visitors in a cordial, courteous and professional manner
• Provides an outstanding patient experience, addresses patient concerns and complaints with skill and respect
• Ensures completion of all appropriate forms and assembly of charts for new patients
• Verifies and updates information for returning patients
• Answers incoming telephone calls courteously/retrieves messages and routes appropriately.
• Schedules patient appointments

Clerical:

• Generates encounter forms for attachment to patient charts.
• Verifies patient eligibility for insurance and/or sliding scale fees.
• Collects co-payments, when necessary.
• Maintain appointment schedule for providers on computer.
• Inputs patient data into the computer.
• Maintains patient chart records
• Maintains confidentiality and security of patient medical records
• Performs billing functions such as posting of charges and forwards necessary information to Billing Manager at the end of the day.

General:

• Maintains a neat and orderly work area.
• Attends organizational meetings and training events
• Completes other duties as requested by supervisor

Client contact:

Approximately 90-100% of the time

ChesPenn is an Equal Opportunity Employer
Because employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.

NOTE:
ChesPenn uses a web-based application portal and emailing system to correspond with applicants. Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.