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Part-time Customer Service Associate

Chesapeake Bank Williamsburg, VA
$28k-33k (estimate)
Part Time | Banking 7 Months Ago


Chesapeake Bank-

Want to build a successful career with a financial institution that excels in the industry and has “fun” as one of its corporate values? Our team has high levels of employee engagement, proven in yearly external engagement surveys that rank us in the top 200 banks for multiple years running.  We offer competitive benefit plans and have high levels of job satisfaction.  Chesapeake puts an emphasis on knowing that we are only as strong as the communities we serve, therefore we contribute service hours and money to our local communities. 


In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. You will make a difference by assessing a client’s financial needs and delivering first-rate service to help them reach their goals. Every day will be different. You will spend some time on the teller line, at a sales and service desk, and promoting Chesapeake Bank in the surrounding neighborhood. Chesapeake Bank is committed to leadership, so you will be backed by state-of-the-art industry software, help-desk support, and training resources. You'll have prestige, security and room to grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.


Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.


Want to read more about why you should join the team, click the link below: 

Top 10 Reason You Should Explore a Career with Chesapeake Bank




This position is being offered on a part-time basis of 25-29 hours/week.

As a Customer Service Associate at Chesapeake Bank you play a vital role in our customers’ banking experience. You will have meaningful conversations with our customers that lead to building relationships and providing them with products, services and digital options which best meet their financial needs.


  • Being friendly and engaging in conversations, connecting with customers and visitors alike
  • Asking questions to get to know the customer and building relationships
  • Listening with patience and offering advice that’s concise and easy to understand
  • Knowledge of bank products and services including other lines of business
  • Connecting customers to digital options which may make banking easier
  • Working as a part of a team to help customers succeed financially
  • Engaging with customers via phone, text or email
  • Interacting with integrity and professionalism with customers and team members
  • Actively listening, eliciting information, comprehending customer issues and recommending solutions
  • Ensuring all procedures are followed in accordance with Bank policy and Federal regulations
  • Effective organizational, multi-tasking, and prioritizing skills
  • Maintaining a cash drawer including taking in and giving out cash and balancing consistently
  • Accurately and efficiently processing transactions
  • Opening new accounts and completing service requests
  • Identify potential fraud and take appropriate action to prevent loss
  • Exercising judgment and raising questions to management
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Flexibility to learn and grow as new systems, technology or processes emerge
  • Taking ownership of career development through training opportunities
  • Managing additional duties and responsibilities as assigned by Supervisor
  • Adding fun to your day!


  • High school diploma or equivalent.
  • 1 year of Retail, Sales or customer service experience.
  • 6 months of cash handling experience preferred.
  • 1 year of financial institution experience preferred.
  • Basic Microsoft Office skills
  • Ability to stand for extended periods of time
  • Ability to lift at least 30 pounds
  • Ability to work weekends as needed or scheduled
  • Travel may be required for training purposes and/or assisting other locations
  • Demonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs.
  • Proficient verbal, written, and interpersonal communication skills.
  • Effective sales and cross-selling skills.
  • Good analytical and organizational skills.
  • Flexibility to learn and grow as new systems or processes emerge.
  • Willingness to follow instructions and work under established guidelines.






100 - 200






$50M - $200M



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About Chesapeake Bank

Chesapeake Bank is a Virginia-based community bank that offers personal and commercial banking products and services for individuals.

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The following is the career advancement route for Part-time Customer Service Associate positions, which can be used as a reference in future career path planning. As a Part-time Customer Service Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-time Customer Service Associate. You can explore the career advancement for a Part-time Customer Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Ability to professionally attend to the needs of customers.

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Apply for part-time Customer Service Associate roles and experience their spirit of community.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

Best Colleges to Study Client Service Associate.

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Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

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