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Customer Success Director

Checkr San Francisco, CA
$166k-212k (estimate)
Full Time 7 Months Ago

As a Named Account Customer Success Director, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with one of our named (largest enterprise) customers. Success in this role will be measured by your ability to deepen the existing relationship through strategic alignment and by quickly winning the trust of key customer stakeholders. On this account, you will work with fellow professionals that succeed through collaboration, grit, and constant learning.  You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of the account.

 

Responsibilities:

  • Establish a deep level of trust with the customer to solidify the existing strategic partnership
  • Bring thought leadership and strategic planning to go deeper and wider on the account 
  • Own navigating through key challenges, investigations and escalating issues as appropriate
  • Work closely with the Account Management team to manage the overall health of the account, ensure attainment/no churn and surface any upsells/growth opportunities
  • Build strong relationships with the customer at the operational and management level
  • Develop deep understanding of Checkr products and processes and how they map to the customer’s program to drive positive business outcomes 
  • Set up and drive the account management cadence including monthly, quarterly and annual meetings between appropriate stakeholders at Checkr and customer
  • Work with the broader cross functional team at Checkr to drive the long term Technical Strategy for the customer 
  • Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to complete client goals and, in general, be the voice of the Client to provide visibility and/or escalations
  • Act as a strong voice and internal advocate for the customer

 

What you bring:

  • 10 years of Customer Success experience managing large enterprise relationships with deep technical/product needs. You have managed a $50M book of business with your company’s largest strategic clients
  • Leaning on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers 
  • Ability to navigate large organizations’ political landscape to maintain and expand relationships at all levels
  • Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
  • Technical background that enables you to rapidly understand the Background Check Industry and Checkr’s software products
  • You are flexible and tenacious fully capable of juggling and completing multiple priorities and projects (internally and externally) in a fast-paced environment
  • You learn quickly and are excited to take on challenging new projects
  • General knowledge of software applications i.e. Zendesk, Salesforce, Google Apps, etc. and the ability to conduct basic analytics using BI tools like Looker
  • Experience in a B2B software technology company. HR tech industry experience a plus
  • You enjoy planning, adjusting, executing, winning, and celebrating as a team
  • You are willing to travel up to 20% as needed for customer facing or internal team meetings

 

What you get:

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to 25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend

The base salary for this position will vary based on geography and other factors.  In accordance with Colorado and New York law, the base salary for this role if filled within Colorado is $178,458 - $209,950 and within the city limits of NYC is $209,950 - $247,000.

Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

WEBSITE

checkr.com

HEADQUARTERS

San Francisco, CA

SIZE

500 - 1,000

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