About us

Chatuge Family Practice is a small business in Hayesville, NC. We are professional, customer-centric and rewarding independant medical practice. We provide high quality care to our patients.

Our work environment includes:

• Private office setting
• Family Centered

Chatuge Family Practice Exempt: Non-Exempt:
Job Description: Referral Coordinator/Medical Records No Yes
Position Title: Referral Coordinator Page: 1 of: 2
Effective: January 24, 2023

Reports to (Position): Practice Administrator

Supervises (Positions): None

Position Summary: Receive incoming telephone calls in a prompt, courteous, and professional manner; coordinate patient appointments, schedule outpatient procedure and specialty office visits per provider or patient request. Handle and process all outgoing medical records to specialty offices.

Job Duties: (List job specific duties/tasks)

1. Responsible for the tracking, coordination and communication of patient referrals
2. Assembles information concerning patient’s clinical background and referral needs
3. Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met
4. Promptly and professionally answer telephone calls. Handle calls if within area of responsibility, route calls appropriately, take messages, or redirect calls as needed.
5. Pleasantly greet patients and/or visitors and assist them as appropriate.
6. Obtain, verify and update patient information.
7. Enter accurate patient demographics and billing information.
8. Communicate office policies to patients.
9. Explain financial requirements to the patients or responsible parties and collect co-pays, insurance deductibles, and account payments as required.
10. Prepare and process correspondence. Answer routine medical administrative inquires.
11. Request, locate, send and receive patient medical records.
12. Scan and fax documents as required and/or requested.
13. Schedule/re-schedule office appointments to both our facility and to outside facilities as referrals come in from Providers or Clinical Staff.
14. Schedule procedures with facilities and coordinate pre-admission testing.
15. Communicate as needed with providers and other staff about any patient concerns/issues related to scheduling.
16. Abides by and promotes HIPAA compliance; maintains the strictest confidentiality with regards to patient information
17. Acts as a liaison between the office and referring physician practices and hospitals.
18. Other job-related tasks/duties as assigned.

(Basic duties that apply to all employees)

• Abides by and practices the Chatuge Family Practice Behavior Standards
• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Understands and abides by the Chatuge Family Practice compliance and Corporate

Ethics statement.

• Understands and practices patient confidentiality and follows the information security guidelines.
• Abides by and practices all Chatuge Family Practice policies and procedures.

Performs other duties as requested by management that the employee is capable of performing.

Licensure: N/A

Education: High school diploma or Certified Medical Assistant (preferred, not required)

Experience: Two years of experience in primary care medical facility.

Performance Requirements:
Knowledge:

1. Knowledge of grammar, spelling, and punctuation.
2. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
3. Knowledge of customer service principles and techniques.

Skills:
1. Skill in operating office equipment.
2. Skill in organizational matters, including time management, prioritization, multitasking, and problem-solving.
3. Skill in communicating effectively with providers about scheduling preferences.
4. Skill in providing attention to detail and documentation.
5. Skill in both oral and written communication.
6. Skill in computer applications.
7. Skill in using customer service skills when dealing with frustrated patients.

Abilities:
1. Ability to read, understand, and follow oral and written instructions.
2. Ability to communicate clearly and concisely.
3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff and others pleasantly.
4. Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
5. Ability to analyze situations and respond appropriately.
6. Ability to establish and maintain effective working relationships with patients, providers and other staff, and the public.
7. Ability to understand and comply with policies and procedures.

Equipment Operated: Electronic Medical Records, standard office equipment including computers, fax machines, calculators, copiers, printers, telephones, etc.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hayesville, NC 28904: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Insurance verification: 1 year (Preferred)

Work Location: One location