Do you have a passion for helping others? Looking for a Collections Recovery position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Service team!

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!

Spectrum's Collections Recovery team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem solving skills. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

LOCATION12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

ABOUT THE PAYOur employees in this role earn: $18.00/hr. PLUS an average of $5.30/hr. in commission.
For a total of $23.30/hr. ($48,464.00 annualized).

(Please note: training and working schedules could include evening, weekend and holiday hours.)

BE PART OF THE CONNECTION

As a Call Center Collections Professional, your focus is monitoring inbound and outbound call traffic to collect on bad debt accounts. You'll communicate directly with customers in an attempt to resolve or collect debt using account research and investigation. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CALL CENTER COLLECTIONS PROFESSIONALENJOY MOST

• Communicating with customers and assisting with their debt resolution
• Working under minimal supervision
• Being in an environment whose aim is to help you grow

ESSENTIAL RESPONSIBILITIES OF THE POSITION

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Research accounts with debt and communicate with customers via phone.
• Take action based on transaction characteristics as appropriate and necessary.
• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
• Contact customers by phone in attempt to collect debt.
• Demonstrate friendliness and professionalism when dealing with customers.
• Answer inquiries for customers calling in regarding their unpaid debt.
• Other duties as assigned to meet business needs.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer Service: 0-2 years
• Education: High school diploma or GED
• Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
• Skills: Effective verbal and written communication
• Schedule: Availability to work within the hours of operation. Consistent and punctual attendance.

Preferred Qualifications

• Ability to apply sound judgment to billing disputes.
• Skill to solve practical problems with a variety of variables and limited standardization.
• Proficient negotiation skills
• Proficient Knowledge of Microsoft Excel
• Work history of accountability and dependability
• Bilingual (English/Spanish), preferred but not required.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards:

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