Champaign County Regional Planning Commission is currently seeking a Customer Service Specialist/Receptionist to join our team! Champaign County RPC is a people-focused agency made up of over 100 programs designed to generate possibilities for all within our community. A great deal of planning goes into creating opportunities where people can succeed on their own, and RPC is doing that work. This position is an excellent opportunity for someone who desires to make a difference in our community!

The Customer Service Specialist/Receptionist is responsible for:

• Completing appointment reminder calls.
• General reception, answering and routing incoming calls, welcoming and routing visitors presenting at reception, scheduling LIHEAP appointments.
• General office duties and administrative duties as needed.

Minimum Requirements:

• High school diploma/G.E.D.
• Prior experience in a customer service role
• Ability to follow office procedures while adjusting work style to meet the needs of the client.
• Ability to establish and maintain good working relationships with staff and the public.
• Knowledge and respect for diverse cultures/lifestyles and problems of poverty in the community.
• Knowledge of trauma-informed care principles.
• Ability to communicate effectively both written and orally.
• Ability to function professionally in stressful situations.
• Proficient in English (spelling, punctuation, grammar).
• Ability to attend worksite regularly to perform job duties and responsibilities.
• Ability to use email, online scheduling system, Survey Monkey, MS Word and the ability to learn project specific computer software programs.
• Ability to attend program meetings and/or training as required.
• Ability to work a flexible schedule to accommodate program scheduling needs including periodic early mornings and weekends.

The complete job description may be viewed at www.ccrpc.org/rpcjobs

Schedule: 8:00 a.m. – 4:30 p.m., M-F (Flexibility may be necessary to support the goals of various programs.)

Worksite: 1776 E. Washington Street, Urbana, IL 61802

Status: Full-Time/37.5 Hours per week

Paygrade: Non-Exempt/1

Starting Wage: $15.33 - $16.00

Competitive benefits, health insurance, dental insurance, retirement, tuition reimbursement, high-quality programming, and great work environment!

Applicants may apply at: www.ccrpc.org/rpcjobs

Job Type: Full-time

Pay: $15.33 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Tuition reimbursement

Schedule:

• Day shift