THIS POSITION REQUIRES A DEPARTMENT OF DEFENSE INTERIM SECRET OR SECRET CLEARANCE.

THIS POSITION ALSO REQUIRES A COMPTIA SECURITY CE CERTIFICATION.

PLEASE DO NOT APPLY IF YOU DON'T HAVE A SECRET CLEARANCE AND A SECURITY CE CERTIFICATION.

cFocus Software is seeking Help Desk Technicians to support our Tier 1 Help Desk for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX: 

Required Qualifications:

• SECRET or Interim SECRET security clearance 
• Active CompTIA Security ce certification or any certification that satisfies DoD 8570.01-M Information Assurance Technical (IAT) Level I requirements
• 2 yrs. customer support experience
• Must be willing to obtain (or already have) at least 1 Windows or Microsoft Office training certificate

Desired Qualifications:

• 2 years of IT Help Desk experience
• Experience with Remedy Service Management
• Experience/Understanding of ITIL

The Help Desk Analyst position performs the following actions:

• Answers Tier 1 Help Desk calls/emails/etc. and utilizes automated incident tracking system to record, track, and resolve or escalate work orders. Provides deskside support, assists users during briefings and events.
• Configure, diagnose, reload, utilize troubleshoot and repair devices (Windows/Apple laptops, desktops, smart phones, tablets, printers, peripheral devices etc.), Army Gold Master approved software, DoD/NORTHCOM Enterprise products, Global Video System (GVS) and other ARNORTH collaboration devices, Cisco VPN, Active Directory, collaborative tools, OS images, etc. Implements ITIL Incident Management processes.
• Utilize remote tools to connect to remote desktops. Applications include SCCM, and/or DameWare.
• Deploy ARNORTH G6 approved baseline images.
• Support user moves and changes, hardware/software deployments.

At cFocus Software, we take good care of our employees!! We offer a generous benefits package including:

• 3 weeks of paid leave
• 401(k) with 4% employer match
• Medical/Dental/Vision insurance coverage
• Life/Long Term/Short Term Disability Insurance
• Annual training 
• Spot bonuses, generous Xmas party gifts

In response to COVID-19: Please note we are actively hiring during this time. We are able to offer a virtual interview process to ensure potential candidates will remain safe.