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Cetera Financial
Albany, NY | Full Time
$41k-53k (estimate)
2 Months Ago
Client Services Representative- S1
$41k-53k (estimate)
Full Time 2 Months Ago
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Cetera Financial is Hiring a Client Services Representative- S1 Near Albany, NY

Position: Sales Assistant (non-registered/licensed) S1

Title: Client Service Rep

What We Need:

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).

What You Will Do:

  • Act as a liaison between the registered representatives and their clients.
  • Answer phones, schedule appointments, and prepare materials for client meetings.
  • Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
  • Prepare and complete client paperwork and follow up tasks to support registered representative.
  • Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
  • Organize client events and follow up tasks.
  • Maintain client records and retention management within corporate requirements.
  • Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).
  • Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.
  • Educate clients on account services, capabilities, and new technology.
  • Complete required corporate training on new technologies and follow implementation guidelines.
  • Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
  • Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

What You Need to Have:

  • High School Degree or GED
  • Experience in an administrative or customer service role
  • Strong time management skills
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs

Really Catch Our Eye With:

  • Previous experience in assisting Registered Representatives/Financial Advisors
  • Financial services and/or banking background
  • College degree in Finance, Business, Marketing, or Communications

Our Top Performers Share the Following Traits:

  • Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment
  • Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors
  • Self-starter, productive, works well with a team and independently
  • Professional and positive attitude, friendly demeanor both in-person and by telephone
  • Strong oral and written communication skills
  • Trustworthy; uses discretion with confidential information
  • Listens well to instruction and consistently retains details

What we give you in return:

Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and benefits package inclusive of:

  • Health, dental, vision and life insurance plans built to support healthy lifestyles, offer preventative care, and protect against hardship
  • 20 days of paid time off (PTO), paid holidays, and 2 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities
  • 401(k) Savings plan with a generous company match (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years
  • Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more
  • Employee Assistance Program (EAP), LifeLock, Pet Insurance and more

COVID-19 & Cetera:

Cetera is committed to providing a safe and healthy work environment for all employees, and as part of this duty of care most roles require our employees and contractors to be fully vaccinated against COVID-19 (or submit to weekly testing). Roles which are public/client facing require vaccination in all cases. This is a condition of employment, and you may be required to provide proof of your vaccination status. Mask or face coverings are required in specific facilities and details will be provided to you prior to your start date.

About Cetera Financial Group:

Cetera Financial Group ® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.

Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.

" Cetera Financial Group " refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors , Cetera Advisor Networks , Cetera Financial Institutions, Cetera Financial Specialists , and First Allied Securities .

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note : this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

Job Summary

JOB TYPE

Full Time

SALARY

$41k-53k (estimate)

POST DATE

01/29/2023

EXPIRATION DATE

06/07/2023

WEBSITE

cetera.com

HEADQUARTERS

El Segundo, CA

SIZE

1,000 - 3,000

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The following is the career advancement route for Client Services Representative- S1 positions, which can be used as a reference in future career path planning. As a Client Services Representative- S1, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative- S1. You can explore the career advancement for a Client Services Representative- S1 below and select your interested title to get hiring information.