Description

If you are passionate about supporting sales, driven to succeed, have strong interpersonal skills, enjoy working with leading-edge technology and want to collaborate with a highly talented sales team then apply today for an Inside Account Manager position at Cerium Networks.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices with a desire to advance into a customer facing Account Executive position. As an Inside Account Manager, you will partner with Account Executives and provide daily support of their sales activity.

Essential Responsibilities:

• Responsible for supporting Senior Account Executives by managing all internal aspects of client accounts including clerical tasks such as processing sales orders.
• Assist Account Executives with the Cerium sales and operational processes.
• Partner with Account Executives and participate in sales activities for both existing customers and new business development.
• Support Account Executives with CRM data entry, workflow and tasks for following up with clients, vendors and other supporting departments.
• Coordinate and prepare complex quotations and supporting documentation and ensuring precise configurations and pricing.
• Serve as a key point of contact for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers and Account Executives.
• Processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer request to ensure client satisfaction.
• Manage sales cycle daily by engaging with Account Executives, manufactures, distributors, current and potential clients.
• Build and develop strong customer relationships to ensure customer satisfaction
• Proactively contact Cerium’s clients on a regular basis to schedule meetings for Account Executives, and/or follow-up on orders as requested.
• Answer telephones and return calls promptly to ensure customer satisfaction.

Requirements

A successful Inside Account Manager will meet the following criteria:

• Bachelor’s degree in business or related field required.
• Must have experience with working with clients. Proven work experience in a sales support and/or administrative role is strongly recommended.
• Strong phone presence.
• Ability to communicate and work effectively with all levels within the organization.
• Ability to understand and work through complex processes.
• Well organized and detail orientated.
• A team player who can take lead and work directly with Account Executives to achieve revenue growth.
• CRM (Customer Relation Management): experience and understanding of the importance of the CRM tool during the sales process.
• Customer oriented with the ability to maintain and grow business relationships.
• Comfortable making outbound calls and receiving inbound calls from customers and prospects.