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Member Services Representative

San Juan, TX | Full Time
5 Days Ago

Job Description

Opportunity Summary:   Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a supervisor and/or manager.   The Member Services Representative is responsible for the following: Handles incoming calls and performs outbound calls Meets or exceeds company and client performance metrics Maintains phone and contact logs and documents call details as appropriate Maintains strong knowledge of assigned products/markets and the applicable state and federal regulations High School Diploma – Some college preferred Detail oriented, fast learner, and excellent communication skills Possesses technical ability to use phone and computer system

Skills for Member Services Representative

The job skills required for Member Services Representative include member service, Communication Skills, Computer Systems etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Member Services Representative

The following is the career advancement route for Member Services Representative positions, which can be used as a reference in future career path planning. As a Member Services Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative. You can explore the career advancement for a Member Services Representative below and select your interested title to get hiring information.