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Central Business Solutions
Raymond, OH | Full Time
$65k-81k (estimate)
6 Months Ago
Technical support engineer
$65k-81k (estimate)
Full Time | IT Outsourcing & Consulting 6 Months Ago
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Central Business Solutions is Hiring a Technical support engineer Near Raymond, OH

Position Role/Tile: Technical support engineer
Location: Raymond, OH.
 

Job Description:
Primary Skill:
DOORS technology, Rational - RTC
Secondary Skill: ALM Linux, Product Lifecycle Management,
Requirement Management Tools
Application Test & Automation Profile,
Job Description:

  • Support existing ALM implementation in IBM – DNG, RTC
  • Interact with customer IT and business teams for requirements understanding on IBM – DNG, RTC requirements and tickets
  • Capture and validate requirements and tickets
  • Analyze solution options for meeting the requirements
  • Propose solution options in IBM – DNG, RTC with pros and cons of each option to customer
  • Support some level of administration and troubleshooting of different ALM Linux environments
  • Interact with offshore team for solution options, design alternatives and feasibility
  • To provide technical support to end users of a product as per defined SLAs agreed with the customers
  • To troubleshoot and own or resolve tickets raised by the clients including escalation
  • Experienced in development and support for IBM Rational DOORS Next Generation (DNG), IBM Rational Quality Manager (RQM), IBM Rational Team Concert (RTC)
Technical / Soft Skills : DOORS technology, IBM – DNG, RTC, RQM, ALM Linux (Expert) ( Remarks: Strong Technical Expertise in in IBM – DNG (Doors Next Generation), RTC (Rational Team Concert), RQM (Rational Quality Manager) implementation and support)
Technical / Soft Skills : Business Requirement Capture and Solution Design ( Expert) ( Remarks: Business Requirement Capture and Solution Design)
Technical / Soft Skills : Customer Facing Exposure ( Good) (Remarks: Customer Facing Exposure)
Technical / Soft Skills : Communication and Analytical skills (Good) ( Remarks: Excellent communication and Analytical skills)
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$65k-81k (estimate)

POST DATE

09/18/2022

EXPIRATION DATE

04/16/2024

WEBSITE

cbsinfosys.com

HEADQUARTERS

NEWARK, CA

SIZE

100 - 200

FOUNDED

2002

TYPE

Private

CEO

ANJUL KATARE

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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About Central Business Solutions

Central Business Solutions is a consultancy firm that offers application design and development, security, compliance and data science services.

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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Responsible for providing technical support to clients in person and remotely.

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They ensure that all technical aspects are functioning optimally.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

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A Technical Support Engineer provides customer service for computer hardware and software.

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Technical support engineers require a variety of hard skills and soft skills.

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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

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Step 3: View the best colleges and universities for Technical Support Engineer.

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