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Technical support engineer

Raymond, OH | Full Time
9 Days Ago

Job Description

Position Role/Tile: Technical support engineer
Location: Raymond, OH.

 

Job Description:
Primary Skill:
DOORS technology, Rational - RTC
Secondary Skill: ALM Linux, Product Lifecycle Management,
Requirement Management Tools
Application Test & Automation Profile,

Job Description:

  • Support existing ALM implementation in IBM – DNG, RTC
  • Interact with customer IT and business teams for requirements understanding on IBM – DNG, RTC requirements and tickets
  • Capture and validate requirements and tickets
  • Analyze solution options for meeting the requirements
  • Propose solution options in IBM – DNG, RTC with pros and cons of each option to customer
  • Support some level of administration and troubleshooting of different ALM Linux environments
  • Interact with offshore team for solution options, design alternatives and feasibility
  • To provide technical support to end users of a product as per defined SLAs agreed with the customers
  • To troubleshoot and own or resolve tickets raised by the clients including escalation
  • Experienced in development and support for IBM Rational DOORS Next Generation (DNG), IBM Rational Quality Manager (RQM), IBM Rational Team Concert (RTC)
Technical / Soft Skills : DOORS technology, IBM – DNG, RTC, RQM, ALM Linux (Expert) ( Remarks: Strong Technical Expertise in in IBM – DNG (Doors Next Generation), RTC (Rational Team Concert), RQM (Rational Quality Manager) implementation and support)
Technical / Soft Skills : Business Requirement Capture and Solution Design ( Expert) ( Remarks: Business Requirement Capture and Solution Design)
Technical / Soft Skills : Customer Facing Exposure ( Good) (Remarks: Customer Facing Exposure)
Technical / Soft Skills : Communication and Analytical skills (Good) ( Remarks: Excellent communication and Analytical skills)


Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.

Skills for Technical support engineer

The job skills required for Technical support engineer include Technical Support, Troubleshooting, Linux, Business Requirements etc. Having related job skills and expertise will give you an advantage when applying to be a Technical support engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical support engineer. Select any job title you are interested in and start to search job requirements.

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Career Path for Technical support engineer

The following is the career advancement route for Technical support engineer positions, which can be used as a reference in future career path planning. As a Technical support engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical support engineer. You can explore the career advancement for a Technical support engineer below and select your interested title to get hiring information.

How to Become a Technical Support Engineer

If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1 Understand the job description and responsibilities of a Technical Support Engineer

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Step 2 Knowing the best tips for becoming a Technical Support Engineer can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs
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Step 3 View the best colleges and universities for Technical Support Engineer

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