Perform all upfront duties on mortgage loan file, once it is reviewed and conditionally approved by underwriting
Communicate to borrower what is left to send in per the underwriting conditions document
Must be knowledgeable of the various loan program types and request from the borrower the necessary income and asset documentation that will be needed by processing and underwriting.
Continued communication with the Affiliate Bank Loan Officer and borrower to ensure that all documents and disclosures are returned by the required date.
May assist in other duties such within order servicing on the loan files such as title commitments, appraisals, homeowner insurance, and verifications.
Maintain and monitor their assigned files in a timely and efficient manner, to ensure loans are clear to close prior to closing date
Schedules refinance closings with the selected title company, and with the borrower, once file is cleared to close
Requirements:
High School Diploma or GED Certificate, college degree preferred
Knowledge of mortgage loan documentation, the mortgage loan process, and regulatory compliance issues is recommended
Current experience/knowledge base of initial disclosures and the Affiliate Fulfillment Center (AFC) process is recommended
Excellent communication and customer service skills
Ability to maintain and effectively work pipeline of 30-60 files per month provided by loan officer team
Ability to maintain strict confidentiality in administrative and customer issues
Problem solving, decision-making skills
Technical know-how, training and excellent organizational, and computer skills