Ethicon Endo Surgery Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a Capital Equipment Repair Supervisor. This position is based in our Cincinnati, OH office.

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Position Summary

The Capital Equipment Repair Supervisor is responsible for providing day-to-day leadership of the Service Center Repair Technicians to ensure high quality, timely, and cost-effective repairs, while also providing technical expertise on complex situations requiring more in-depth troubleshooting, repair, or diagnostics.

The Repair Supervisor role and responsibilities will include coordinating the daily work of the Repair Center Technician Team, monitoring metrics, engaging in Talent Development to facilitate team goals, troubleshooting complaints, periodically performing repairs and preventative maintenance, and completing verification testing of medical device capital equipment.

Key Responsibilities

• Provides leadership and coordination of servicing activities for capital equipment products; managing Work in Process (WIP) levels, cycle times, ready for use pool levels, special projects, maintaining Service Center repair metrics, and ensuring that Service & Repair records are properly recorded and maintained.
• Identifies resourcing requirements, performs hiring activities, establishes Repair Technician career development pathways, and if required, corrective action plans and disciplinary action for performance gaps.
• Assists in investigating and developing corrective action plans for product/process non-conformances, supports the resolution of complex equipment problems, and mentors technicians in analytical troubleshooting, root cause analysis, and corrective maintenance activities.
• Fosters collaboration with other Service Center Functional Groups and works with Service Process Development Engineers and/or provides resources to assist in the integration of new product repair processes, and the development of service training materials, service manuals, and other required documentation to support the service business.
• Proactively leads the development and implementation of process improvements for Service Center activities.
• Leads departmental safety initiatives and ensures team compliance concerning Good Manufacturing Practices (GMP).
• Responsible for communicating business related issues or opportunities to next management level.
• Performs other duties assigned as needed.