POSITION OVERVIEW:

• The Operations Manager oversees the day to day operations their assigned center. Responsibilities range from administrative duties to the development of the center’s team, including but not limited to: Billing, payroll, and general reporting

Mutually beneficial scheduling of staff and patients
Recruitment, hiring, and onboarding of local administrative staff and support of this process for clinical staff (i.e. Behavioral Therapists)
Managing employee and client relations
Ensuring financial health of the center based on prescriptive key performance indicators
Maintaining a safe and effective facility
Communicating with staff, patients, and families
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent CARD professionally and ethically to internal and external stakeholders

Represent CARD in a positive manner and uphold all CARD standards and values
Communicate, implement, and represent CARD’s policies and mission at the center
Create and maintain strong staff engagement and culture
Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
Partner with the center Clinical Supervisor to obtain/maintain high scores in patient and staff satisfaction
Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
Prepare and maintain client rosters and files, including the timely and accurate completion of assessments for the purpose of re-authorization
Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices
Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)
Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained
Meet regularly with the Regional Manager
Attend required trainings and meetings
Other duties as assigned
EDUCATION, CERTIFICATIONS AND EXPERIENCE:

• Bachelor’s Degree in business, accounting, finance, administration or management preferred

A minimum of 2-4 years’ experience in management
Some experience in healthcare settings preferred
KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated ability to work independently

Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
Decisive with an operational, implementation, and detail-oriented perspective
Excellent leadership and people development skills; “leads by example”
Proactive, results-oriented, creative problem solver
Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
Ability to prioritize and execute effectively
Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy
Desire to learn the clinical side of the CARD model
Excellent written and verbal communication skills, including phone and e-mail etiquette
English proficiency, both verbal and written, is required
Excellent computer skills including Outlook, Word, Excel, and PowerPoint
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Key Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiastic
WORK ENVIRONMENT:

• Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and overnight travel as needed based on Region needs. Mode of transportation for travel typically will include automobile and plane.

PHYSICAL REQUIREMENTS:

Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments
Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locations
Constantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street
Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment
Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others. Responding to behaviors may occasionally require bearing weight of a patient who is leaning, pushing, etc.
Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a container
Work in both indoor and outdoor settings as they relate to the patient’s natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.)
Be able to lift-up to 30 lbs. while assisting patients

Job Type: Full-time

Pay: $54,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Castle Rock, CO 80104: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 2 years (Preferred)

Work Location: One location