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Implementation Specialist
Cendyn Hyderabad, IN
$69k-91k (estimate)
Full Time | IT Outsourcing & Consulting 5 Months Ago
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Cendyn is Hiring an Implementation Specialist Near Hyderabad, IN

Job Purpose:

The Implementation Specialist will be responsible for leading implementations for Cendyn’s suite of products. Primary job responsibilities are to lead customer projects when assigned as the project leader, and work with the wider Cendyn Services teams and other internal teams as needed. Maintain project status, updates, and assist the teams with various data configurations and QA. The role is responsible for full end to end implementation of contracted services and owning the customer communication and coordination during the project with all involved stakeholders.

Job Responsibilities:

  • Implement, test, and troubleshoot Cendyn products and lead projects if they are assigned as the lead resource.
  • Maintain and update project schedules using project milestones.
  • Complete implementation tasks and projects on time and meeting customer expectations, for both external and internal customers, in a multi-tasking environment.
  • Work with several teams to help coordinate project schedules and timelines. Ensure Business related functions remain on target with project milestones.
  • Gain an in-depth understanding of Cendyn products and internal processes.
  • Identify key components needed for the project and provide accurate recommendations for property setup in collaboration with Technical Team members.
  • On some occasions collaborating with Project Managers on larger projects being the SME handling and supporting the functional configuration as well as participating in customer calls to provide respective updates and insights
  • Oversee project reviews with property management to guarantee they understand the setup and system goals prior to initialization.
  • Facilitate requests/meetings/calls with other project related subject experts for the Cendyn suite of products. Ensure customers receive all the necessary information/training/reviews for all products contracted.
  • Prioritize requests for system enhancements and coordinate follow-up with the Cendyn or customer’s product management group.
  • Provide detailed feedback and reviews for implementation handoff to the Customer Success Team.
  • Mentor, coach, and assist in the development of team members within Services team relating to implementation topics.

Requirements:

  • Strong computer skills: proficient in Excel, Word, Outlook
  • Hospitality industry experience and understanding
  • Some understanding of HTML, CSS, and JavaScript
  • Experience of working on multiple client projects
  • Experience of speaking to customers to provide updates on projects and explain items in varied levels of detail to different stakeholders.
  • Project management skills & ticket tracking tool experience

Competencies:

  • Excellent communication skills, both written and verbal
  • Execute a high attention to detail and the ability to follow strict guidelines.
  • Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details.
  • Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other team members.
  • Demonstrated proactive approach to tackling problems.
  • The ability to adapt and use new technologies in the industry.
  • Organized self-starter who can work independently, execute quickly, and prioritize.
  • Ability to manage multiple priorities, projects and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty.
  • Proven ability to troubleshoot and think analytically. Performing analysis as needed.
  • Demonstrated success in relationship management.

Position Type/Expected Hours of Work:

This is a full-time position. Days of work are Monday through Friday and subject to changes by Manager’s communication.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$69k-91k (estimate)

POST DATE

10/26/2022

EXPIRATION DATE

11/24/2023

WEBSITE

cendyn.com

HEADQUARTERS

BOCA RATON, FL

SIZE

200 - 500

FOUNDED

1996

CEO

TIM SULLIVAN

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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About Cendyn

Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With offices in Boca Raton, Atlanta, Boston, San Diego, London, Munich, Sin...gapore, Sydney, Bangkok and Tokyo, Cendyn proudly serves clients in 143 countries, delivering over 1.5 billion data-driven, personalized communications on behalf of their customers every year. For more information on Cendyn, visit www.cendyn.com. More
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