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CELINE is Hiring a Client Service Advisor Near New York, NY
POSITION
BASED IN THE NYC CORPORATE OFFICE.
CELINE IS LOOKING FOR A CLIENT SERVICE ADVISOR WHO IS PASSIONATE ABOUT FASHION AND INNOVATION. THIS ROLE IS WITHIN THE CLIENT SERVICE CENTER DEPARTMENT.
AS PART OF THE RETAIL EXCELLENCE TEAM AND IN COMPLIANCE WITH THE COMPANY’S POLICIES, THIS ROLE IS A TRUE AMBASSADOR OF THE MAISON: IN-CHARGE OF TAKING IN, MANAGING AND PROCESSING CLIENTS’ REQUESTS IN AN OMNI-CHANNEL ENVIRONMENT, DIGITAL AND STORE.
RESPONSIBILITIES
AS PART OF THE RETAIL EXCELLENCE TEAM AND IN COMPLIANCE WITH THE COMPANY’S POLICIES, THIS ROLE IS A TRUE AMBASSADOR OF THE MAISON: IN-CHARGE OF TAKING IN, MANAGING AND PROCESSING CLIENTS’ REQUESTS IN AN OMNI-CHANNEL ENVIRONMENT, DIGITAL AND STORE.
- ANSWER CLIENTS’ REQUESTS THROUGH DIFFERENT COMMUNICATION CHANNELS (PHONE, EMAIL, CHAT, SOCIAL MEDIA)
- OFFER A PERSONALIZED ADVICE AND SERVICE THROUGH YOUR KNOWLEDGE OF ALL THE ICONIC PRODUCTS AND THE MAISON’S CATEGORIES
- ASSIST CLIENTS’ WITH THEIR ONLINE ORDERS / MEET REVENUE GOALS
- COMPLY WITH COMPANY GOLDEN RULES, POLICIES AND STANDARDS WHEN MANAGING CLIENTS FILES AND INFORMATION TO GUARANTEE A SEAMLESS AND OUTSTANDING OMNI-CHANNEL EXPERIENCE
- HANDLE AND RESOLVE CLIENTS’ CLAIMS, ISSUES, CONCERNS AND COMPLAINTS (DIGITAL AND STORE)
- SUPPORT OPERATIONAL FUNCTIONS (EX. FRAUD REVIEW, ASQ CLAIMS, REFUND PROCESSING, ETC.)
PROFILE
QUALIFICATIONS
- PASSIONATE ABOUT FASHION, KNOWLEDGEABLE AND UP-TO-DATE ON THE LATEST TRENDS
- EXPERIENCE IN CUSTOMER SERVICE OR RETAIL (EXPERIENCE IN LUXURY IS A PLUS)
- CLIENT-CENTRIC AND TRULY MOTIVATED TO PROVIDE A GREAT CLIENT EXPERIENCE
- SOLUTION ORIENTED AND PROACTIVE
- POLISHED AND PROFESSIONAL DEMEANOR THAT TRANSLATES OVER THE PHONE EASILY
- A TEAM PLAYER WITH GENUINE DESIRE TO CONNECT WITH PEOPLE
- DUE TO HOURS OF OPERATIONS OF OUR OMNI-PRESENCE, MUST HAVE FLEXIBLE WORKING DAYS AND HOURS, INCLUDING WEEKENDS
- EXPERIENCED AND COMFORTABLE WITH ALL BASIC COMPUTER SKILLS AND APPLICATIONS (MICROSOFT OFFICE SUITE TOOLS, POS PLATFORMS, ETC.)
- EXPERIENCE WITH FRAUD REVIEW IS A PLUS
- FLUENT IN ENGLISH (BI-LINGUAL IS A PLUS)
Job Summary
Full Time
Wholesale
$60k-78k (estimate)
02/01/2023
09/29/2023
celine.com
PARIS, ILE-DE-FRANCE
1,000 - 3,000
1945
SIDNEY TOLEDANO
$500M - $1B
Wholesale
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The following is the career advancement route for Client Service Advisor positions, which can be used as a reference in future career path planning. As a Client Service Advisor, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Advisor. You can explore the career advancement for a Client Service Advisor below and select your interested title to get hiring information.
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