Overview

At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.

Reasons you should consider a career with CCMSI:

• Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
• Career development: CCMSI offers robust internships and internal training programs for advancement within our organization.
• Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
• Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.

Under guidance of Regional Operations Manager or Senior Account Manager, the Account Manager is responsible for all aspects of Client Service Team operations including CCMSI profit and loss accountability. Develop and maintain key business relationships with the clients and other regulatory bodies and companies as appropriate.

Responsibilities

• Determine client goals and objectives. Meet with client both formally and informally, as necessary. Maintain key business relationships with clients and other organizations as appropriate.
• Establish, implement and monitor policies and procedures required to satisfy clients goals and objectives.
• Manage all aspects of the Client Service Team operation and provide a focal point for accountability for the success and CCMSI's service responsibilities to the client.
• Direct all activities necessary to achieve client's goals and objectives including marketing, accounting, underwriting, claims administration, loss control, excess, etc.
• Monitor and analyze program financial statements. Recommend and implement changes and enhancement to financial management of the client.
• Provide high-level financial, operational and risk management analyses and develop recommendations to the client.
• Supervise the activities of Program Coordinators, Claim Supervisors, Claim Representatives, Loss Control Representatives, Accountants and Account Executives.
• Identify, develop and implement necessary information systems.
• Develop financial projections for the client.
• Develop and monitor team budget (CCMSI budget).
• Coordinate marketing and lead generation activities, as appropriate.
• Direct educational activities to ensure professional development of team members.
• Under direct supervision of Regional Operations Manager, responsible for negotiation of Client Service contracts.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication and interpersonal skills required.
• Ability to handle multiple priorities with proven proficiency.
• Must have organizational skills and be detail oriented.
• Demonstrated ability to function as a team leader in a Client Service Team organization. Proven supervisory or project supervision experience.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience

Bachelor’s degree or equivalent experience preferred.

10 or more years of experience handling claims required.

Computer Skills

Proficient with Microsoft Office programs such as, Word, Excel, Outlook.

Certificates, Licenses, Registrations

Working toward ARM, CIC or similar insurance industry designation required.

Adjusters license required based upon jurisdiction.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Object Handling Categories

Work requires the ability to lift/carry objects routinely as follows:

Light Lifting: No lifting of objects weighing more than 15 pounds on a regular basis.

Other Physical Demands

• Work requires the ability to sit or stand up to 7.5 or more hours at a time
• Work requires sufficient auditory and visual acuity to interact with others
• Work requires the ability to travel

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.