iHeartMedia Job Summary: The System Analyst will serve in a role as a point of escalation for critical and non-critical application-related issues, document resolution, consult on new application releases and participate in release activities. Responsibilities Repair outages on enterprise applications (cloud native, SaaS and on-premise), perform proper root cause analysis and ensure systems operate properly. Align engineering development requirements with the capabilities of application infrastructure and become proficient in understanding how each software component, system design, and configuration is linked together to form an end-to-end solution on a small sub-set of applications. Participate in the design of architecture and automation that deliver against strict requirements for functionality, scalability, performance, and reliability, working closely with software developers and QA engineers prior to production release to ensure smooth transition into production. Advise on best practices for configuration of enterprise-level applications. Monitor, diagnose and triage service application issues for enterprise web platforms. Quickly determine business impact during troubleshooting. Create production code backups, configuration file updates, application configuration changes, application engine installation and setup, registry changes, virtual and physical IP address assignments. Use automation scripting languages, such as PowerShell, to create internal solutions for common problems, adjust complex customer applications and cache configurations as necessary, and optimize environment variables. Document system incident and change management systems. Verify and reproduce system operation issues and diagnose by interacting with development to understand the problem through database querying, log file analysis, error correlation, scripting, and data analysis. Serve in an after-hours support on-call rotation as an escalation contact and subject matter expert for service trouble incidents, and triage incoming issues. Correctly prioritize efforts to solve issues when appropriate or expedite and determine when further escalation is needed. Identify areas to reduce errors, implement automation and create operational efficiencies. Qualifications: Working knowledge of IIS and web-based applications Experience with AWS, Google Cloud, Kubernetes, and Kibana is a plus. Working knowledge of high availability configurations, load balancers, capacity planning, performance tuning Working knowledge of application support and troubleshooting in a tiered server architecture Understanding of various types of authentication methods for applications Understanding of DNS, Active Directory, and SFTP Working knowledge of PowerShell and SQL Ability to work in a fast-paced environment and learn new technologies quickly Understand industry best practices regarding governance, security, change control, problem management and incident management Strong troubleshooting skills in a Windows environment, Linux also preferred Required Experience: 3 years working in a Production environment handling various application-related issues. 3 years working with enterprise middleware and peer-to-peer distributed systems Bachelor’s Degree in Computer Science or related discipline is highly preferred 5 years working in Information Technology field Location San Antonio, TX: 20880 Stone Oak Parkway, 78258 Position Type Regular Benefits: iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law. Our organization participates in E-Verify. Click here to learn about E-Verify. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Click Here to learn about the San Francisco Fair Chance Ordinance . Current employees and contingent workers click here to apply and search by the Job Posting Title.